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    General Manager - Vancouver, BC, Canada - LHH Knightsbridge

    LHH Knightsbridge
    LHH Knightsbridge Vancouver, BC, Canada

    2 weeks ago

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    Description

    Central Builders Supply Group (CBS) is a leading full-service provider of building products to contractor and DIY customers serving residential and commercial builders in Vancouver Island's dynamic communities.

    CBS has distinguished itself by offering a personalized level of service and top-tier logistics, which has resulted in long-tenured customer relationships and profitability.


    As part of its continued growth, CBS is seeking a General Manager to lead the launch of a new Timber Mart bannered store to service BC's fastest-growing community in Langford, BC.


    The General Manager will play a pivotal role in driving the success and growth of the new store located in Langford, BC and building on CBS's island-wide reputation for customer service and operational excellence.

    Reporting to the CEO and working closely with members of the executive management team, the GM will be responsible for attracting and building a dedicated team, maximizing sales opportunities, implementing effective marketing strategies, and overseeing day-to-day management ensuring smooth and efficient store operations.

    Oversee all aspects of store operations, including sales and marketing, customer service, operations, and inventory management.

    • Implement and oversee operational policies, procedures, and safety protocols to maintain compliance with regulatory standards and ensure a safe working environment for employees and customers.
    • Handle customer complaints and resolve issues in a timely manner.
    • Collaborate with other CBS store managers to share best practices and improve overall performance.
    • Collaborate with the marketing team to develop and execute marketing campaigns, promotions, and initiatives to enhance brand awareness and attract new customers.
    • Prior experience in the lumber and building materials industry is desired, with the ability to demonstrate a deep understanding of products, market trends, and customer preferences.
    • Five years of relevant experience in a people management or branch management capacity in a B2B environment.
    • Proven experience managing people in the lumber supply industry with proven business results.
    • Strong business acumen and financial literacy, with the ability to manage budgets, analyze financial reports, and drive profitability.
    • Valid driver's license and willingness to travel as required.
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