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    Manager, Practice Enablement - VANCOUVER, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada VANCOUVER, Canada

    Found in: Talent CA C2 - 2 weeks ago

    Royal Bank of Canada background
    Full time
    Description

    Job Summary

    Job Description

    What is the opportunity?

    RBC PH&N Investment Counsel ("RBC PH&N IC") is one of Canada's leading boutique investment counselling firms with investment professionals nationwide acting exclusively for high-net-worth clients and small business owners. We provide clients with discretionary investment management and privileged access to the expertise of our RBC Wealth Management Services team which includes highly accredited lawyers, accountants, and financial planning specialists.

    As Manager, Practice Enablement, your role is to enable Philips, Hager & North Investment Counsel (PH&N IC) support staff and field teams to deliver an exceptional client experience. You will be responsible for effectively managing the support staff that help Investment Counsellors with their interactions with clients, as well as address any operational issues they encounter; this will be conducted by either liaising with Wealth Management Operations or driving innovative and effective operations and client practices that align to the latest/greatest thought leadership and insight.

    What will you do?

    • Support the investment counsellors and their businesses in ensuring outstanding risk alerts and missing documents are actioned by teams.
    • Help staff resolve operational issues that arise through their work, remove barriers for staff in their interactions with CWM Operations and provide appropriate escalation support for issues that require executive visibility
    • Accountable for sharing/contributing best practices across their entire team to drive effective operations, and leading change in their offices for any head office change initiatives and efforts
    • Handling talent acquisition requests and onboarding by executing the procedural aspects of managing teams as well as ensuring effective onboarding experiences for staff
    • Develop career goals/plans for staff, actively understand staff workload, identify learning and development opportunities, and coach staff to high performance levels
    • Resolve teaming issues and drive effective working relationships within Investment Counsellor teams
    • Participate in the regular performance management cycle, working closely with Investment Counsellors to understand staff performance, manage low performance through coaching and effective leadership
    • Create an environment of employee engagement and effectiveness; also develop a talent pipeline by understanding capacity requirements and availability across staff and allocating resources effectively, as well as any potential succession plans

    What do you need to succeed?

    Must Have

    • Experience in a financial services leadership capacity with strong communication skills, both spoken and written
    • Demonstrated experience managing and developing people, leading large teams, and leading by motivating
    • Strong conflict resolution skills and ability to deal with ambiguity, organization and time management skills, attention to detail and strong communication skills
    • Experience in assisting wealth management teams and client facing roles
    • Experience leading and dealing effectively with change management

    Nice to Have

    • Investment designation such as CIM or CFP
    • University Degree

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Reward Program including bonuses and flexible benefits, competitive compensation,
    • Leaders who support your development through coaching and managing opportunities
    • Ability to make a difference and lasting impact
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • Opportunities to do challenging work
    • Opportunities to take on progressively greater accountabilities

    The expected salary range for the above position is $62,000 - $110,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs.

    This position may be eligible to receive a discretionary/variable incentive payment.

    RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

    • Drives RBC's high-performance culture
    • Enables collective achievement of our strategic goals
    • Generates sustainable shareholder returns and above market shareholder value

    Job Skills

    Coaching Others, Communication, Customer Needs, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Long Term Planning, Negotiation, Performance Management (PM), Sales, Sales Activities, Team Management

    Additional Job Details

    Address:

    VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

    City:

    VANCOUVER

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Wealth Management

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

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