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Practice Enablement Specialist - Richmond, BC, Canada - Sage City
Description
Full details of the job.
Job Title
Job Title Practice Enablement Specialist
Job Description
Job Description As our Practice Enablement Specialist, you will ensure practices using Sage solutions for themselves or to serve their clients maximize value and achieve a successful implementation. You will work closely with their sales colleagues to develop relationships with bookkeeping and accounting practices. Every day, you will work closely with practices to ensure they are satisfied with the services they are considering or have purchased and to support them in fully utilizing their products for their firm internally or their end-user clients. To thrive in this role, you will use a structured multi-channel contact strategy and a Practice Success Program to maximize the value of the selected products and services. This will be driven by a consultative approach based on the firm's practices, needs, and aspirations.
Key Responsibilities
Key Responsibilities
•Engage through outbound calls to onboard bookkeeping and accounting practices to increase retention and adoption of their solutions for their internal needs or end-user clients.
• Prepare and present virtual product demos tailored to a practice's or client's needs during the pre-sale or post-sale stage.
• Develop a trusted advisor relationship with key stakeholders and executive sponsors in bookkeeping and accounting practices.
• Develop an expert-level understanding of key Sage products and leverage it to provide relevant adoption and technical recommendations on solutions and enhancements customized to the practice business needs.
• Work with bookkeepers and accountants to ensure they gain the total value of their Sage solutions by defining the desired business outcomes and building a Practice Success Plan with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
• A minimum of 3+ years of experience in customer success, pre/post sales, and/or customer service in a fast-paced environment.
• Experience promoting value through customer experience while maintaining high customer service standards and delivering on KPls.
• Strong ability to uncover unique value at the pre- or post-sales stage and drive value and interest in practice for expansion or growth.
• Enthusiastic, caring about clients' needs, wants, and challenges, and willing to go above and beyond to empower businesses/practices for success.
• Technical skills required, as they relate to the use of the products. Perks? We have plenty:
• Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).
• 100% paid premiums for health, dental and vision coverage.
• RRSP contribution match (100% up to 4%).
• 35 days paid time off (11 national holidays, 16 vacation days, 3 personal days, 5 sick days).
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date.
• Sage Wellness Rewards Program (annual fitness reimbursement).
• Library of on-demand career development options and ongoing training offerings. Dig deeper about who we are:
Who is Sage:
Life at Sage:
Our Values & Behaviors:
How we make a difference:
Sage Business Cloud - SaaS for Every Business: #LI-MB2
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