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    Java/IOT Support Engineer - Calgary, Canada - LTIMindtree

    LTIMindtree
    LTIMindtree Calgary, Canada

    1 week ago

    Default job background
    Technology / Internet
    Description

    About US:

    LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

    Works as a member of the Incident/Crisis Team to provide incident outage coordination, notification, escalation and incident reporting to key stakeholders. Will Require multiple interactions with the customer before the issue is resolved.

    Job Description

    IoT JD: Summary View

    · Minimum 3 + years' Experience on programming languages such as C#, Java & C++.

    · Experienced and fully engaged in Software Development Life Cycle (SDLC).

    · Design, code and debug applications in various software languages

    · Experience in a technical role such as software engineer, solutions engineer, or similar.

    · Knowledge on Code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis

    · Good communication skills and ability to articulate tech issues accurately and succinctly in a manner that business users can understand and support.

    · Azure Knowledge is an added advantage.

    · Experience in production support and customer interaction

    · Delivers Professional Services to sound technical, business and professional standards while ensuring strong customer satisfaction and success.

    · Provides technical design and construction expertise to Customer implementations and deployments.

    · Soft Skills

    · Leadership - handle technically challenging and politically sensitive customer situations

    · Strong communications skills – Excellent spoken and written English communication skills

    · Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

    · The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

    · Demonstrable troubleshooting skills

    · Cross-team collaboration

    · French Speaking and writing ability.

    · Time of operation: This track will be in 24X7 shift model. Therefore, candidates should be flexible to cover during holidays and weekends to accommodate MS roster

    Job Type:

    Full-time (With Medical, Dental, Vision (MDV for Self & Family), PTO, Holidays, Insurance, 401K

    Equal Employment Opportunity Policy:

    LTIMindtree provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

    Safe return to office:

    In order to comply with LTIMindtree's company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

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