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    CoE Support Engineer - Calgary, Canada - AVEVA

    AVEVA
    AVEVA Calgary, Canada

    1 day ago

    Default job background
    Full time
    Description

    Description

    Position: CoE Support Engineer
    Qualifications: Experience providing customer support
    Location: Calgary, Canada
    Employment type: Full-time regular (flexible working options available)

    Responsibilities:
    As a CoE Support Engineer, your role will be to:

  • Ensure the reliability and performance of client applications while addressing any potential technical issues.
  • Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
  • Collaborate effectively with our global R&D Solution team to manage issue escalations.
  • Develop and recommend corrective measures for technical application issues identified in the field or in-house.
  • Solve technical problems from end customers, application engineers, and engineering teams.
  • Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

    • Essential Qualifications:

  • Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent
  • Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.
  • Technical expertise in HMI or SCADA troubleshooting.
  • Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
  • Experience with SQL Database querying and programming.
  • Exceptional interpersonal skills and team-oriented mentality.
  • Self-motivated, proactive, and customer-focused with a positive attitude.
  • Ability to learn quickly and be inquisitive.
  • Excellent written and oral communication skills.
  • Comfortable working in a fast-paced, dynamic environment.
  • Capability to interact effectively with people from diverse technical backgrounds.
  • Availability for occasional travel to various customer sites regionally and worldwide.

    • Desirable Qualifications:

  • Proficiency in VB.NET, C#, HTML5 coding
  • Experience with Angular, JavaScript, C#, ASP.NET, and .NET CORE
  • Familiarity with AVEVA products, especially System Platform, Historian, and InTouch
  • Basic understanding of control systems and PLC

    • We celebrate and reward employees for being straightforward, open, passionate, and challenging the status quo. We prioritize diversity and inclusion, welcoming all individuals and fostering an inclusive culture. If you have a passion for success — on the job and beyond — we would love to hear from you. Experience what it's like to work for AVEVA.

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