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    OIM Support Engineer - Calgary, Canada - Epsilon Solutions Ltd.

    Epsilon Solutions Ltd.
    Epsilon Solutions Ltd. Calgary, Canada

    1 week ago

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    Description

    OIM Support Engineer:

    Location : Calgary, AB (Hybrid)

    Mandatory skills: Oracle Identity Manager and Governance

    Technical skills

    Minimum of 5 years hands-on experience supporting OIM 12c in a mature production environment that is used for traditional A/C/D with heavy focus on recertification cycles.

    This includes responding to client incidents about not getting expected results, working with the results of monitoring and researching/resolving issues, etc.

    This is not about deploying new instances but does involve supporting an environment that is still being modified (new applications being added, policies modified).

    Responding End Clients'/Users' queries and helping them to fulfil their objectives

    Implement bug fixes, resolve issues to closure, Error free good quality production deployment is essential.

    Skills to perform root cause analysis and take care of support issues, troubleshooting and Incident management

    Minimum of 1-2 years hands-on experience with PING Identity – 11.x

    Ability to resolve incidents, do root cause analysis, ability to identify patterns of repeating issues.

    Work with product vendors (Oracle, Ping) to resolve issues.

    Previous experience with Remedy and JIRA a strong plus.

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