- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak in a professional environment
- Excellent written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone
- ITIL Incident Management understanding
- A+ Certification
- Great people and culture
- Recognition programs
- FUN is one of our core values $22 - $22 an hourThis is a nine-month contract with possibility of extension or conversion to full time employment based on performance and client need.
-
Service Desk Analyst
5 days ago
Tata Consultancy Services Calgary, CanadaTCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity ...
-
Service Desk Analyst, Bilingual
2 weeks ago
Stantec Calgary, CanadaService Desk Analyst, Bilingual (French/English J ) · **Description** · Évoluez avec les meilleurs. Épanouissez-vous au sein d'une équipe compétente, créative et dynamique qui travaille en arrière-scène afin de soutenir l'excellence opérationnelle. Nos équipes de services fonctio ...
-
Service Desk Analyst
2 weeks ago
Atlantis IT Group Calgary, CanadaRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during ...
-
Service Desk Analyst
4 days ago
Tata Consultancy Services Calgary, AB, CanadaTCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity ...
-
Global Service Desk
2 weeks ago
Long View Systems Calgary, CanadaLong View. A career that helps you get more out of life. · A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture t ...
-
Service Desk Analyst
1 week ago
New Value Solutions Calgary, AB, CanadaNew Value Solutions, a national IT consulting company, is seeking a Service Desk Analyst to help our client support their IT business needs. The successful candidate will possess at least five years of work experience and knowledge over a broad range of technologies. Responsibili ...
-
Service Desk Analyst
1 week ago
New Value Solutions Calgary, CanadaNew Value Solutions, a national IT consulting company, is seeking a Service Desk Analyst to help our client support their IT business needs. The successful candidate will possess at least five years of work experience and knowledge over a broad range of technologies. Responsibili ...
-
Service Desk/Help desk/Technical support
4 weeks ago
PBS Systems Inc. Calgary, AB, CanadaCalgary Tech Centre, Calgary, Alberta, Canada · We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Eac ...
-
Global Service Desk Team Lead
3 weeks ago
Long View Systems Calgary, Canada Permanent EmployeeLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture tha ...
-
Urgent: Service Desk Analyst
3 weeks ago
Atlantis IT Group Calgary, CanadaRole Description: Job Description:As a Service Desk Analyst, the Candidate should have:Purpose of the position within TCS: Service Desk Analyst provides infrastructure and application support to the customers of Tata Consultancy Services. Service Desk team provides support during ...
-
Alberta Energy Regulator Calgary, Canada Full timeLocation: Calgary Head Office · Employment Type: Full Time, Limited Term – 9 months · Salary Range: SP2, $72,080- $90,100 per year. The final compensation for this position will be determined based on individual factors, including education, qualifications, experience, and inter ...
-
Apply Now: Service Desk Analyst
1 week ago
New Value Solutions Calgary, CanadaNew Value Solutions, a national IT consulting company, is seeking a Service Desk Analyst to help our client support their IT business needs. The successful candidate will possess at least five years of work experience and knowledge over a broad range of technologies. · Responsibi ...
-
Alberta Energy Regulator Calgary, CanadaAnalyst, IT Client Services, Service Desk Analyst-Hybrid page is loaded · Analyst, IT Client Services, Service Desk Analyst-Hybrid · Apply locations Calgary time type Full time posted on Posted 6 Days Ago job requisition id R3072 Location: Calgary Head Office · Employment Type: ...
-
Service Desk Analyst
3 weeks ago
Compugen Inc Calgary, Canada**Job Title** · - Service Desk Analyst - 6 month contract · **Vacancy No** · - VN6933 · **Work Location** · - Calgary, AB · **Base Pay Range** · - To be discussed during the recruitment process · **Job Details** · **About Compugen** · - Compugen is one of Canada's largest private ...
-
Manager, IT Service Desk
2 weeks ago
BURNCO LLC Calgary, Canada**BURNCO **is currently looking to hire an energetic, personable, and highly capable **Manager, IT Service Desk** for our IT Service Desk Team within our Information Technology team. This will be an onsite role located at our **Calgary, Alberta** head office that will require tra ...
-
IT Service Desk Technician
1 week ago
Jayman BUILT Calgary, Canada**Builder of the year 22 times. Picture a career with us**: · As one of Alberta's largest home builders, Jayman BUILT offers customers a wide range of beautiful homes in the most desirable communities of the Calgary and Edmonton areas. Jayman is a market leader and has been provi ...
-
Service Desk Analyst
3 weeks ago
AgeCare Calgary, CanadaObjectives · **Responsibilities**: · - Act as the single point of contact for users reporting incidents or requiring advice, logging the calls onto the Incident Management System · - Provide first level technical support, investigation, and diagnosis of incidents to try to resolv ...
-
Service Desk Analyst
3 weeks ago
Spartan Controls Ltd. Calgary, CanadaSpartan Controls is an employee-owned company and leading provider of industrial automation, valves, measurement and control solutions for process industries in Western Canada. We are dedicated to providing exceptional sales, support and service experiences for our diverse custom ...
-
Service Desk Technician
3 weeks ago
Calgary Stampede Calgary, Canada**About the Calgary Stampede** · The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the t ...
-
Service Desk Technician
2 weeks ago
Calgary Stampede Calgary, Canada**About the Calgary Stampede** · The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the t ...
Global Service Desk - Calgary, Canada - Long View Systems
Description
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN? We are looking for a professional and eager Global Service Desk Analyst for our Integrated Global Services team located in Calgary. You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.A Day in the life:
What you bring:
What makes you awesome:
Why work at Long View:
Global Service Desk professionals in Calgary
-
Sarbjeet Bhopal
Technical Support Professional
-
Fredrick Nnabuko
Product Manager
-
Liz Brunton
Treasury Portfolio Manager
-
Prabhmeet Singh
IT Engineer
-
Tannu Sidhu
Flexible and experienced customer service skills
-
Todd Maltman
IT Support and event coordinator