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    Service Desk/Help desk/Technical support - Calgary, AB, Canada - PBS Systems Inc.

    PBS Systems Inc.
    PBS Systems Inc. Calgary, AB, Canada

    1 week ago

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    Description
    Calgary Tech Centre, Calgary, Alberta, Canada
    We are changing the way people buy and service cars one dealership at a time.

    In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.

    Each month we welcome hundreds of new users to our software platform, and we need your help.
    We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

    While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.

    PBS Systems is looking for an enthusiastic and organized individual to join our Services Support Team.

    As a Service Support Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software.

    In addition, you will also have the opportunity to travel across North America to provide onsite support.

    Provide excellent software support to our end users
    Support and troubleshoot issues for the service desk
    Improve new or existing processes within the department to enhance service delivery
    Respond to both internal and external support requests in a fast-paced environment
    Cross train to further your software knowledge and professional development skills
    Automotive dealership experience is an asset
    Knowledge of Microsoft Windows and Office
    Available to work Saturday, and/or Sunday due to scheduled travel
    An education department dedicated to helping you with professional and personal development
    Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness
    Health and Medical benefits
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