- Oversees the food & beverage operations and ensures established Sun Peaks Resort Standards of Service are executed professionally and consistently. Supervises food orders and ensures delivery of food & drinks and guest bills promptly Ensures all checklists, requisitions and proper opening and closing duties are completed Ensures Health & Safety Regulations are permanently adhered to Assists in any F&B Department Outlet as business volumes dictate
- Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
- Champions guest resolution using established Sun Peaks Resort Standards of Service
- Interacts with guests throughout their food and beverage experience with a focus on delivering a quality experience
- Drives customer loyalty by building individual connections with guests
- Acts as an ambassador of Sun Peaks
- Solicits feedback from guests and provides ongoing suggested improvements to the Food and Beverage Leadership
- Resolves guest complaints
- Ensures the ongoing health and safety of the team through the application of guidelines and regulations
- Actively participates as part of the food & beverage hiring team while following SPR hiring processes, including screening, interviewing and reference checks
- Assists the F&B Managers in training Bartenders, Servers, and Support Staff
- Supervises the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, documenting appropriately
- Provides the F&B Managers timely feedback regarding Bartenders, Servers, and Support Staff and opportunities for growth or performance management needs
- Advises the F&B Managers of team member advancement readiness when aptitude & engagement presents in entry level positions
- Ensures team members have current knowledge of menu offerings and pricing
- Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
- Assists in emergencies, making prompt decisions in the best interest of the guest and the staff
- 2-3 Years of supervisory experience
- 1-2 Years of managerial experience in a high-volume restaurant
- Serving it Right Certification
- Point of sale system experience
- Excellent food and drink knowledge
- Ability to work as a team as well as independently
- Unparalleled attention to detail
- Ability to motivate and support a team in a fast-paced environment, creating an innovative culture
- Passion for guest service and the proven ability to consistently anticipate guest needs
- Excellent organization and time management skills with the ability to multi-task
- Basic understanding of business acumen
- Strong communication skills and ability to bring a team together to work towards a common goal
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family hotel rates at Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers
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Assistant Manager - Sun Peaks, Canada - Sun Peaks Resort
Description
As a Food & Beverage assistant manager, you will oversee the food & beverage operations and ensure established Sun Peaks Resort Standards of Service are executed professionally and consistently. Our outlets are high-volume and fast-turnover restaurants; therefore, you will need to perform well under pressure. We offer flexible shifts and a welcoming team in awesome slope-side locations. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.
Compensation Information:
$50,000.00 per annum
Physical Requirement:
Medium, work activities involve handling loads between 10 and 20 kg; Predominately in an indoor setting.
This job position requires physical presence at the designated location.
Accountabilities:
Service/Operations:
Guest Experience :
Team Commitment & Collaboration:
Ideal Candidate:
Why join us?
We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or where you've been, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer.
In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
The perks and benefits you'll get to enjoy:
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