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    Analyst, Business Performance Analysis - Calgary, AB, Canada - Secure Energy Services Inc.

    Secure Energy Services Inc.
    Secure Energy Services Inc. Calgary, AB, Canada

    1 week ago

    Default job background
    Full time
    Description
    SECURE is a leading Waste Management and Energy Infrastructure business headquartered in Calgary, Alberta.

    Our extensive infrastructure network located throughout western Canada and North Dakota includes Waste Management Facilities, Industrial Landfills, Pipeline Operations, Metals & Mining, and Specialty Chemicals, Energy Infrastructure include Blending & Facility Supply and Trading & Storage.

    Our number one goal every day is to go home safe. Safety is the cornerstone of our culture, because if we are not safe, nothing else matters.

    As our Junior Analyst, Business & ERP you will be engaging with key customers, stakeholders, and teams in the field and office to bring to life an improved customer experience.

    This role supports our customers through the whole technology experience journey – from investigation, initial meeting, specifications gathering, testing and ongoing support.

    A team that thrives in an entrepreneurial environment, leveraging resources to accomplish complex goals, and meticulous for precision with a passion for enabling business process through technology.

    This is a full-time permanent position based in an office environment.

    Assist in the analysis, documentation, and management of business requirements for a critical cloud-based business system and related applications.

    Participate in the design and implementation of system enhancements, ensuring alignment with the business needs and objectives.
    Collaborate with IT(BITS) and business stakeholders to streamline processes and improve systems efficiencies.
    Conduct regular system audits and participate in the testing of new enhancements/features to ensure compliance with specifications.
    Stay updated on the latest trends and technologies in business systems analysis and web application development.

    Assist in the management of DevOps related tickets to ensure specifications are gathered in time to deliver with precise detail so that target dates can be met in the software development lifecycle.

    Participate in sprint planning, daily scrums, and sprint retrospectives to ensure alignment across the delivery team and for continuous improvement of the software delivery cycle.

    Analyze data structures within SQL and Cosmos DB to help identify root cause of issues reported by the business and break down requirements of various enhancements.

    Work with the broader business and technical team to triage and resolve issues reported within the system through our Help Desk.

    Convert reported bugs or enhancements requests into well written detailed specifications within DevOps for developers to action.

    Supports the Product Manager to track and monitor status of product issues and risks, escalating as deemed necessary to appropriate stakeholders.

    Bachelor's degree in Business, Engineering, Computer Science or related discipline; equivalent work experience will also be considered.
    ~ Excellent communication and relationship building skills.
    ~3 years of customer success support, business analysis, and/or project management.
    ~3 years' experience in business requirements gathering and/or change management on complex projects.
    ~ Demonstrated ability to effectively engage and collaborate with business stakeholders to understand and enhance business process
    ~ proficient in process mapping techniques and tools (e.g., Excellent written and oral communication skills, including the ability create onboarding and training documentation.

    The following are considered desirable assets:
    for our employees, our customers, our partners, and the communities we operate in.

    We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution.

    We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

    Health care spending account
    Community investment initiatives
    We believe our team's strength comes from our diversity.
    We pride ourselves on being respectful workplace where all employees have equal access to opportunity and support.

    We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

    Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap.

    Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field operations and office roles.

    Bachelors or better in Business Administration or related field.
    Bachelors or better in Computer Science or related field.
    Bachelors or better in Engineering or related field.
    Demonstrated ability to effectively engage and collaborate with business stakeholders to understand and enhance business process 3 years:
    Experience in business requirements gathering and/or change management on complex projects. Customer success support, business analysis, and/or project management #J-18808-Ljbffr
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