Jobs
>
Laval

    Level 1 IT Technician #4612 - Laval, Canada - Alteo

    Alteo
    Alteo Laval, Canada

    4 days ago

    Default job background
    Description
    Alteo is looking for a Level 1 IT Technician for a permanent position based in Laval.

    You will have the opportunity to evolve in a dynamic environment that will allow you to launch your career in IT.

    Responsibilities:
  • Provide first response to service incidents (IT, printing and end-user connectivity) requiring telephone support or remote repair
  • Perform entry to intermediate level technical response, root cause analysis and escalation services for all workstations and printing devices, including network connectivity (Level 1 incidents)
  • Perform configuration, imaging and staging services on laptops and desktops
  • Manage service incidents requiring escalation and/or on-site response
  • Enter updates directly into the ticketing system (start and end times, details of work performed) immediately after each intervention
  • Effectively interface with the customer during service calls and maintain the highest level of customer satisfaction
  • Thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported
  • Have a thorough knowledge of the company's service portfolio and maintain an in-depth knowledge of the customer's operations to provide exceptional maintenance and support services
  • Keep abreast of new technologies, participate in company sponsored training initiatives, maintain personal certification requirements and obtain manufacturer certifications related to the work environment as required by management
  • Adhere to escalation procedures and processes as defined by management

    • Profile:
  • AEC/DEC in computer science or equivalent
  • 1-3 years experience as IT Technician
  • Passionate about technology and willing to learn
  • Experience administering and troubleshooting PC and printer environments, including network connectivity
  • Experience administering and troubleshooting Microsoft Windows 7/8/10 environments
  • Knowledge and ability to troubleshoot standard business applications such as Microsoft Office Suite, Outlook, O365, Internet Explorer (all versions), Google Chrome (all versions), Firefox (all versions), iTunes, Adobe PDF Reader and Writer, antivirus software; Bit Defender, MacAfee, Symantec, Sentinel One, WinZip, Active X, Java etc.
  • Experience in diagnosing and troubleshooting hardware: PCs (Dell, HP, Lenovo), laptops (Dell, HP, Lenovo, Toshiba), printers (HP, Kyocera)
  • Basic knowledge and experience in implementing and supporting SMB interconnection infrastructure: LAN, WAN and wireless devices
  • Knowledge of diagnosing and troubleshooting desktop/laptop hardware and software issues and related peripherals, printers or multifunction devices, as well as installed options and advanced features
  • Knowledge of remote management tools: N-Central, TeamViewer, GoToMeeting and Microsoft Teams (asset)
  • Knowledge of Active Directory administration techniques (user creation/deletion, profiles, connection scripts) as well as network concepts (asset)
  • CompTIA A+ or MCP certification (asset)
  • Be punctual, analytical and have good communication skills
    • @@@@@
    Alteo recherche un Technicien TI Niveau 1 pour un poste permanent basé à Laval.

    Vous aurez l'opportunité d'évoluer dans un environnement dynamique qui vous permettra de lancer votre carrière dans les TI.

    Responsabilités :
  • Fournir une première réponse aux incidents de service (informatique, impression et connectivité de l'utilisateur final) nécessitant une assistance téléphonique ou une réparation à distance
  • Effectuer des interventions techniques de niveau débutant à intermédiaire, analyser les causes profondes et fournir des services d'escalade pour tous les postes de travail et appareils d'impression, y compris la connectivité réseau (incidents de niveau 1)
  • Effectuer des services de configuration, d'imagerie et de mise en scène sur des ordinateurs portables et de bureau
  • Gérer les incidents de service nécessitant une escalade et/ou une intervention sur place
  • Saisir les mises à jour directement dans le système de billetterie (heures de début et de fin, détails du travail effectué) immédiatement après chaque intervention
  • Assurer une interface efficace avec le client lors des interventions de service et maintenir le plus haut degré de satisfaction du client
  • Une connaissance approfondie des politiques de garantie et des procédures d'escalade des différents fabricants soutenus
  • avoir une connaissance approfondie du portefeuille de services de l'entreprise et maintenir une connaissance approfondie des opérations du client afin de fournir des services de maintenance et d'assistance exceptionnels
  • Se tenir au courant des nouvelles technologies, participer aux initiatives de formation parrainées par l'entreprise, maintenir les exigences de certification personnelle et obtenir les certifications de fabricant relatives à l'environnement de travail, comme l'exige la direction
  • Respecter les procédures et les processus d'escalade tels que définis par la direction

    • Profil:
  • AEC/DEC en informatique ou équivalent
  • 1-3 années d'expérience comme Technicien informatique
  • Passionné par les technologies et désir d'apprendre
  • Expérience dans l'administration et le dépannage des environnements de PC et d'imprimantes, y compris la connectivité réseau
  • Expérience dans l'administration et le dépannage des environnements Microsoft Windows 7/8/10
  • Connaissance et capacité de dépannage des applications commerciales standard telles que la suite Microsoft Office, Outlook, O365, Internet Explorer (toutes versions), Google Chrome (toutes versions), Firefox (toutes versions), iTunes, Adobe PDF Reader and Writer, logiciels antivirus ; Bit Defender, MacAfee, Symantec, Sentinel One, WinZip, Active X, Java etc.
  • Expérience en matière de diagnostic et de dépannage du matériel : PC (Dell, HP, Lenovo), ordinateurs portables (Dell, HP, Lenovo, Toshiba), imprimantes (HP, Kyocera)
  • Connaissance et expérience de base dans la mise en œuvre et le soutien de l'infrastructure d'interconnexion des PME : Appareils LAN, WAN et sans fil
  • Connaissances en matière de diagnostic et de dépannage des problèmes liés au matériel et aux logiciels des ordinateurs de bureau ou portables et des périphériques, imprimantes ou appareils multifonctions connexes, ainsi que des options installées et des fonctionnalités avancées
  • Connaissances sur les outils de télégestion : N-Central, TeamViewer, GoToMeeting et Microsoft Teams (atout)
  • Connaissance des techniques d'administration d'Active Directory (création/suppression d'utilisateurs, profils, scripts de connexion) ainsi que des concepts de réseau (atout)
  • Certification CompTIA A+ ou MCP (atout)
  • Être ponctuel, analytique et posséder de bonnes compétences de communication
  • Alteo

    Level 1 IT Technician #4376

    1 week ago

    Alteo Montréal, Canada

    Alteo is looking for a Level 1 IT Technician for a permanent position based in Montreal. · ** Hybrid model: 2 days in the office / 3 days telecommuting ** · **Responsibilities**: · - Assist users with the installation, configuration and ongoing usability of system hardware and so ...

  • GIRO

    Level 3 IT Technician

    1 week ago

    GIRO Montréal, Canada

    **Company Description** · Our specialty is optimization And we take pride in our expertise. We leverage our collective intelligence to impact people's lives by enhancing urban mobility efficiency. Our innovative software solutions and expert services in public transportation and ...

  • Groupe Access Inc

    Level 2 IT Technician

    14 hours ago

    Groupe Access Inc Montréal, Canada

    Whether you're looking for a career change in IT, you're a business requiring IT support or IT staffing, let _Groupe Access Powered by MSP Corp._ be your next step to success. · As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have ...

  • Groupe Access Inc

    IT Technician Level 2

    1 week ago

    Groupe Access Inc Montréal, Canada

    Whether you're looking for a career change in IT, are a business in need of IT support or IT staffing, let Groupe Access be your next step to success. As one of Canada's leading cybersecurity and information technology (IT) services companies, we have a range of services to offer ...

  • Cosmetic Physician Partners

    Level 2 IT Support Technician

    2 days ago

    Cosmetic Physician Partners Montréal, Canada

    CPP is building the premier network of physician-led medical aesthetic clinics in the US. By supporting our clinics with a world-class leadership team, market-leading support services, and an iconic brand experience, we deliver "remarkable" results that improve the lives of our c ...

  • Ingrix Inc

    Level One Support Technician

    1 day ago

    Ingrix Inc Montréal, Canada

    This job is ideally fit for young/dynamic/focused individual (preferably a Computer Science student of a bachelor level) aspiring to make career in IT and obtain real life hands-on experience in the field during the studies. · This person should be in the center of daily operatio ...

  • Access Pass Group

    IT Support Technician Level 1

    5 days ago

    Access Pass Group Montréal, Canada

    **Do you have technical support knowledge with 1-2 years in IT support?** · **ABOUT US** · We are an established industry leader in a sports related business, supported by an English speaking call center offering sales, customer service, chat and account management services for c ...

  • AET Solutions

    Level 1 Technician

    2 days ago

    AET Solutions Lachine, Canada

    AET Solutions is seeking a Level 1 Technician to join our growing team. We specialize in offering IT solutions for small and medium sized businesses. · Responsibilities include: · Support users with technical issues as they arise, either in person or remotely · Setting up compute ...

  • Johnston Equipment

    Battery Maintenance Technician Level I

    1 day ago

    Johnston Equipment Montréal, Canada

    **Battery Maintenance Technician Level II** · **Job Summary** · Perform scheduled maintenance and watering following standardized work procedures for customer's batteries and chargers on a service agreement. Support on-site maintenance for Johnston Equipment Rental Batteries as r ...

  • UAP Inc.

    Technician, Computer Support Level 1

    1 week ago

    UAP Inc. Montréal, Canada

    Company Description · **Why did the PowerPoint cross the road? To get to the other slide.** · Join an Information technology team that doesn't take itself too seriously, that has a can-do attitude and a variety of expertise. · At UAP, we believe we don't just deliver car and heav ...

  • testia

    Ndt Level 2 Technician

    1 week ago

    testia Mirabel, Canada

    Carrying out non destructive tests on aircrafts or components from aircrafts in maintenance or at manufacturing stage. · - Writing down technical instructions for the implementation of the requested test to be validated by the Level 3. · - Writing down inspections reports includi ...

  • Kiewit

    Entry Level Civil Technician

    6 days ago

    Kiewit Laval, Canada Full time

    Position Overview · As a newly graduate Civil Technician, you will play a real role in the Surveying Department. You will also play a role in the Estimating Department. · District Overview · Kiewit is one of the largest construction companies in North America. We have built r ...

  • Kiewit

    Entry Level Surveying Technician

    5 days ago

    Kiewit Laval, Canada Full time

    Position Overview · As a newly graduated surveying technician you will play an actual role in the survey department. You will also be involved in the estimating department. · District Overview · Kiewit is one of the largest construction companies in North America. We have bui ...

  • RÉSEAU ÉPISODE

    Technicien Ti

    1 week ago

    RÉSEAU ÉPISODE Laval, Canada

    **Technicien Niveau 1 - sur la route** · **1.0 Description du poste** · En tant que technicien de support usagers (niveau 1) chez Réseau Épisode, vous utiliserez vos compétences techniques et de service à la clientèle pour fournir aux clients un support de qualité pour une gamme ...

  • U-Haul

    Représentant(E) Pour Le Service à La Clientèle

    6 days ago

    U-Haul Laval, Canada

    Êtes-vous une personne sociable? Aimez-vous aider les autres? U-Haul recherche des gens sympathiques et motivés pour le poste de technicien ou technicienne pour le service à la clientèle. À ce poste, vous travaillerez au sein d'une équipe solidaire pour incarner le service except ...

  • Battlefield Equipment Rentals / Location d'équipement Battlefield

    Technicien Qualité Assurance

    1 day ago

    Battlefield Equipment Rentals / Location d'équipement Battlefield Laval, Canada

    **Technicien en assurance de la qualité** · Alors que nous continuons à répondre aux exigences de nos clients et de notre personnel, notre équipe de jour dans nos installations de **Laval**, nous sommes heureux d'annoncer que nous sommes à la recherche d'un technicien en assuranc ...

  • Brandt

    Technicien D'équipement Sur Le Terrain

    1 week ago

    Brandt Laval, Canada

    Brandt est actuellement à la recherche d'un technicien en électronique de chantier pour son emplacement à Laval. · Ce poste consiste à effectuer des installations, des étalonnages, des mises en service, des entretiens et des réparations de divers systèmes de commande de machines. ...

  • 7-13 IT Solutions

    IT Technical Support

    14 hours ago

    7-13 IT Solutions Laval, Canada

    7-13 IT Solutions is looking to hire a permanent IT Technician position for our Laval, Quebec office. · You'll have the chance to grow in a dynamic setting, providing the perfect launchpad for your IT career. · **Responsibilities**: · - Provide first-level response to service inc ...

  • WITRON Group

    Maintenance Training Department Manager, Canada

    2 days ago

    WITRON Group Laval, Canada

    This is WITRON · - The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams - far more than just mechanics, electronic technicians, mechatronic engineers - follow the beat and lend a hand with our hi ...

  • Teledyne FLIR

    Field Service/support Technician

    1 day ago

    Teledyne FLIR Laval, Canada

    Be visionary · Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, e ...