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    Luxury & Lifestyle Global Sales Coordinator - Toronto, Canada - Accor

    Accor
    Accor Toronto, Canada

    1 week ago

    Accor background
    Full time
    Description

    Company Description

    Accor is a global leader in luxury & lifestyle, having curated one of the most extraordinary portfolios of luxury brands in the world. Over the last decade, Accor has successfully cemented its position as a leader in the global luxury & lifestyle hotel market.

  • Accor's luxury & lifestyle portfolio includes more than 400* hotels, over 200* hotels in varying stages of development and approximately 140,000* rooms in the network + pipeline.
  • The company has achieved a #2 position in Luxury hospitality worldwide.
  • Accor's prestigious luxury & lifestyle brands – some of which sit in Ennismore - include Raffles, Orient Express, Faena, Banyan Tree, Delano, Sofitel Legend, Fairmont, Emblems Collection, SLS, SO/, Sofitel, Rixos, MGallery and onefinestay.
  • Accor also offers a diversified selection of luxury & lifestyle hospitality offerings through its immersive resorts collection.

    • The Group has embarked on a new chapter of transformation and growth, creating a fully autonomous division for its Luxury & Lifestyle brands, to reinforce its leadership and accelerate growth.

    Accor's luxury brands are a key driver of future growth, representing the largest share of project value in the Group's development pipeline. The Group's new brand-led division creates a more agile organization, entirely focused on fast-growth drivers specific to the luxury market, which in turn, boosts value for its luxury hotel owners.

    The Global Sales Luxury & Lifestyle team has a strong cross-functional role in the Luxury & Lifestyle division, to support the brands, strengthen Accor's positioning on this market and boost high margin revenue to the L&L hotels.

    Job Description

    The Sales Coordinator is responsible for providing active sales support to the Director(s) Global Accounts.

    Main responsibilities:

  • Serve as customer service sales support for specific business opportunity fulfillment and general needs.
  • Maintain accurate ANAIS profiles of all accounts, with current and potential production levels, based on input and direction from manager.
  • Organizing and distributing qualified leads to the respective hotel(s).
  • In the absence of a Director, execute appropriate sales process support functions including: follow-up to sales leads, tracing and updating all bookings as required. Customer interaction and advancing the sales process.
  • Assist in the organization and coordination (event planning) of specific functions, special events and promotions handled by the Sales team (i.e. familiarization tours, sales missions, sales calls, tradeshow etc.)
  • Handle select project management as required by the Director Global Accounts or Executive Director, Global Sales
  • Prepare and disseminate all month end reports, and attend all sales meetings.
  • Provide administrative functions as required
  • Opportunity management in ANAIS
  • Confirm all contracts in ANAIS – determine total value of the contract. Ensure all contracts are confirmed prior to program end date.
  • Report generation for opportunity management: MIM reports, eRFP reports, Delphi ect.
  • Month-end and quarter-end reporting and verification
  • Manage and maintain budget including AR request, tracking, forecasting and hotel chargebacks
  • Reporting and data analysis for directors key accounts
  • Director coverage when they are out of the office
  • Assist with client and account management on behalf of the directors
  • Assist with vacation and out of office support for the coordinator team
  • Other duties as required in support of the Meetings & Incentives Team as directed by VP or ED of Meetings and Incentives
    • Qualifications

    Typical Background:

  • Minimum High School Diploma, University degree preferred.
  • Working knowledge of Salesforce and all related software, Excel, PowerPoint and Word are required
  • Past sales experience (internal or external) an asset.
  • Detail oriented with a strong ability to multi-task
  • Ability to work under pressure and meet deadlines
  • Proven competency in the area of organization and communication skills.

    • Compentencies:

  • Client minded
  • Sales oriented personality
  • Proactive
  • High energy level
  • Influencer & convincer
  • High achiever
  • Fast learner
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