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    Sales Support Coordinator - Toronto, Canada - Enercare

    Enercare
    Enercare Toronto, Canada

    1 day ago

    Default job background
    Description

    Accountabilities:

  • Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
  • Promoting best advice to all clients and positively positioning all Enercare's products and services looking for opportunities to upsell where appropriate
  • Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
  • Follow communication "scripts" and create customer care cases as required by the business
  • Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
  • Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
  • Provide service to all Charged Up program call-in volume and follow up call backs
  • Support department mailboxes and execute work assignments in a timely manner
  • Be well versed in and support stimulus programs as required
  • Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
  • Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
  • Correct errors including those made by call centre and send for coaching
  • Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
  • Utilize company's knowledge databases to find information
  • Aid in promoting and recognition for technician incentive contests
  • Attend educational seminars to improve knowledge and performance level

    • Qualifications:

  • Post-secondary education an asset
  • Previous Sales and/or call centre experience required
  • Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
  • Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
  • Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
  • Competent working well under pressure and understanding business processes
  • Ability to multi-task in a fast-paced, pressure filled, team environment
  • Strong organizational skills
  • Self-starter
  • Fluency in additional languages an asset

    • This position applies to UNIFOR Local 975

    Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.

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