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    Finance Customer Service Representative- Remote Work - Montréal, QC, Canada - iA Financial Group

    iA Financial Group
    iA Financial Group Montréal, QC, Canada

    3 weeks ago

    Default job background
    Description
    Customer Service Representative - Group Insurance
    Office: 2200 McGill College Avenue
    Customer Service and Administrative Support

    Your active listening skills, professionalism, and ability to establish a sense of trust enable you to deliver high-quality and personalized customer experiences.

    Do you seek to understand your customers' needs and look for the right solution and best advisor to help them exceed their expectations?
    Our team is looking for motivated individuals who want to contribute to best practices in customer service, all without having to carry out solicitation or sales tasks

    Your career at iA Financial Group begins with a 5-week paid training course with access to a trainer and coach at all times to guide your development.

    Your training covers the following topics:
    Mastering best phone and e-mail practices for optimal customer experience
    Mastering software and work tools required for this position
    Minimum hourly wage starting at $24 based on your experience
    A 35-hour weekly schedule, ranging between 8 AM and 9:30 PM from Monday to Friday, set one month in advance for a stable work routine
    Telework (please note that office attendance is required at least once a month)
    Managers who value their teams' self-reliance and support
    Working at iA means enjoying competitive working conditions, a comprehensive health program, continuous training, and opportunities for development within a fast-growing company
    At least two years of experience in customer service
    Good English and French language skills, both oral and written, to interact frequently and easily with English and French-speaking colleagues and clients from across Canada
    At ease working with computers and software solutions

    Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

    With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States.

    Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

    Our commitment to Diversity and Inclusion
    At iA Financial Group, we support and celebrate diversity.

    We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

    Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here .

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