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    Hotel Service Manager - Ontario, Canada - Valhalla Inn

    Valhalla Inn
    Valhalla Inn Ontario, Canada

    6 days ago

    Default job background
    Description
    Convention Service Manager
    We are currently hiring a Convention Service Manager to join our team.
    The Convention Service Manager is responsible for planning, organizing, and managing the in-house details for a large group and convention booking (e.g., Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product.

    Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, and group resumes.

    Assisting in the completion of BEOs for group and local catering. both local and groups.
    Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
    Education Reimbursement for you (and your children)
    Team Building Events
    Hotel Stay Discounts
    Work closely with Sales, Catering, and banquet team
    will serve the on-site group and catering customers in a proactive manner working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes
    Increase Banquet revenues by upselling and doing Catering sales

    Maintain & log all client communications in the system, It is the responsibility of the Conventions Services Manager to keep in touch with clients through phone calls, emails, letters, and personal meetings.

    Attend the weekly Revenue Management, Sales, and Group Pickup Meetings.

    Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.

    Able to conduct hotel site inspections and client presentations.
    Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus.
    Provide overall direction, coordination, and ongoing evaluation of operations. Previous work experience as a hotel Convention Services Manager in a 3-5 star property is required.
    University or College diploma in Hospitality is a definite asset;
    Strong computer skills, with knowledge of Microsoft Office, are essential;
    Organized, results-orientated, proven time management skills and ability to work under pressure;
    Proven experience motivating and inspiring a team to achieve strong performance results;
    Strong problem-solving and creative thinking skills;
    Available to work nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
    About Valhalla Hotel & Conference Centre

    TheValhalla Hotel & Conference Centreis both the largest full-service hotel in Northwestern Ontario and the most unique.

    Located just minutes away from the Thunder Bay International Airport and near to some of the city's main attractions, TheValhalla Hotel & Conference Centreis perfectly situated for any traveling to Thunder Bay.

    With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler's needs.

    Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels.
    Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. Help us build something exceptional

    The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.

    Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

    The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

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