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    Sr. Desktop Support Analyst - Toronto, Canada - PeopleToGo

    PeopleToGo
    PeopleToGo Toronto, Canada

    5 days ago

    PeopleToGo background
    Contract
    Description

    Job Title: Sr. Desktop Support Analyst
    Location: Toronto, ON (North Toronto, ON)
    Type: Contract 12 month



    Our client currently has an opening for a Sr. Desktop Support Analyst to work as part of the Desktop Support Team. The role will provide Networking and Desktop support to users in providing Lotus Notes Ver. 7 or 8 password resets, ID administration, PC, Laptop hardware support and BlackBerry (BES) support to approximately 2,000 end users.



    (Note: Client will consider cross training on Lotus Notes if all other skills/experience criteria are met however......candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered).



    Skills:
    -Recent Lotus Notes (Ver.7 or 8) experience resetting passwords and or creating user ID's
    -Experience working in a mixed Unix/Windows environment is preferred (AIX, Windows
    2003/2007/2008/2010, Active Directory)
    -Must be MS Windows Office Suite proficient
    -Strong hands on knowledge of Break Fix: Software/Hard Drives/Peripherals
    -Must have good networking skills and a good understanding of basic network protocols: TCP/IP
    -Knowledge of WiFi technology
    -Experience supporting Black Berries: Client and BES – Blackberry hand held device, VPN remote user support experienced
    -PC/Laptop Hardware troubleshooting and repair experience
    -Proficient in imaging technologies: Ghost or RIS/Image X or WDS etc
    -Excellent customer service skills – experienced at providing deskside support at the
    executive level with strong presentations skills


    Experience:


    -Minimum 3 year College diploma or University degree in a technology related discipline


    -MCSE and A+ industry certifications preferred


    -5 to 7 years experience in PC support & Networking


    -Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience


    -Experience providing support to Senior Executives
    -BlackBerry support experience required (client and BES)


    -Ability to work in a very fast paced environment and make frequent work re-prioritization decisions


    -Excellent customer service, communications & presentations skills, recent experience working within all levels across the organization in a fast paced Enterprise environment


    -Professional, dynamic and career minded with a strong work ethic


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