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    Project Manager - Saint John, Canada - Innovatia

    Innovatia
    Innovatia Saint John, Canada

    5 days ago

    Default job background
    Description

    Innovatia Inc. is an industry-leading knowledge management company with a global list of clients across multiple industries, including Oil & Gas, Energy, Telecommunications, Financial, and Retail. Named as a Top 100 Employer in Canada and one of Atlantic Canada's Top 25 Employers, we provide our world class customers with end-to-end knowledge solutions including technical documentation, training, technical support, information auditing, and consultation.

    Reporting to the Director of Operations, the Project Manager will create long-term, trusting relationships with existing and new clients while delivering successfully on project work. The PM will own the planning, execution, management, and successful delivery of the projects to which they are assigned and will interact directly with both the client and the project team to ensure any project risks or barriers are proactively mitigated. They will manage stakeholders and resources to achieve all project goals within project constraints.

    Employment Type – Contract

    Responsibilities

  • Serves as the lead point of contact for assigned client accounts and develops trusted advisor relationships with client stakeholders and executive sponsors.
  • Understands the importance of setting boundaries and going above and beyond when there is strategic value.
  • Grows the business, always looking for and anticipating ways to bring value to secure additional business.
  • Supports the sales cycle, preliminary client meetings, and validates project requirements in the SOW development.
  • Adheres to AGILE and Waterfall project management processes, methodologies and guidelines as defined by the Project Management team.
  • Uses existing templates to support all projects, with the ability to adjust depending on the project requirement.
  • Must be able to create and maintain detailed and often complex project schedules with a large number of deliverables.
  • Use project knowledge and schedule to accurately forecast resource allocation and expected monthly revenue.
  • Communicates effectively, finding the positive and keeping the client motivated.
  • Is proactive in identifying, resolving, or escalating issues that may impact the success of the project or customer relationship.
  • Ensures that all stakeholders are updated on project status, proactively identifying, resolving, or escalating issues that may impact the success of the project.
  • Monitors team performance against project baseline to proactively identify changes to scope, with a focus on budget and schedule
  • Identify the need for Change Requests throughout the project, and if required, create and gain client agreement on Change Requests that impact scope, schedule, and budget.
  • Complete month-end activities, including invoicing, managing expenses, and forecasting upcoming resource requirements
  • Develop Customer Satisfaction questions and complete lessons learned session to closeout all projects.

    • Qualifications

  • University degree in Business Administration or related field with an interest in Project Management, or equivalent combination of education and experience.
  • Minimum 5 years' experience as a Project Manager, with a minimum of three years experience in managing training and/or documentation projects.
  • Proven track record of client satisfaction and on time delivery.
  • Experience working in a professional services organization.
  • Has experience working collaboratively with remote team members and leveraging technologies to do so effectively.
  • Professional Project Management Certification is considered an asset.
  • Experience using Microsoft Excel to create complex schedules, GANTT charts, and financial tracking
  • Experience with Open Air or similar timesheet and finance management tool.

    • To apply for this dynamic opportunity please submit your resume via our website at

    We thank all candidates for your interest, however, only those selected for an interview will be contacted.

    Innovatia is an equal opportunity employer.

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