Membership Retention Representative - Thorold, Canada - CAA Niagara

CAA Niagara

Verified Company

Thorold, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO ARE WE?

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community.

For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 149,000 members across Niagara, allowing us to focus on earning your continued trust, every day

COVID-19 VACCINATION EMPLOYMENT REQUIREMENT:

As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (of all strains) against COVID-19.

Proof of vaccination is to be provided upon offer of employment.

MEMBER RETENTION REPRESENTATIVE OVERVIEW:

The Membership Department is looking for positive, welcoming individuals who are energetic and motivated by working in a team environment and building relationships to join our team.

Join our membership team as a full-time Member Retention Representative (MRR).

Reporting to the Membership department, the Retention Representative is a brand ambassador, through and through. They are a key relationship builder with new, current, and past members. Focused on interactions via telephone, the MRR is an expert to our products and services. The MRR excels at building relationships with our members and ensuring they receive the best in customer service.

The MRR is responsible for providing information to our members regarding membership renewals, the benefits of being a CAA Niagara member, and member account information.

If you are ready to start your next journey, you've come to the right place.

WHAT'S IN IT FOR YOU:

Give Where You Live Program (Community Volunteer Program)
Green Initiative Reimbursement Program, that promotes sustainability and ecofriendliness
Wellness Reimbursement Program
100% employerpaid premiums for health, dental, vision, life insurance, travel insurance
Virtual Healthcare and Nurse Navigation Support
Defined Contribution Registered Pension Plan
Paid Personal and Vacation Hours
A true "work hard, play hard" culture an engaging environment with events and activities that encourages social interaction and remembering to HAVE FUN

REQUIREMENTS:

To be seriously considered for this role, please have the following in regard to:

Experience: 2+ years of customer service experience
Skills: You must have strong computer literacy and thrive working under pressure. Exceptional interpersonal and communication skills, and adaptable to change.
Characteristics: You are selfmotivated and have a passion for continuous learning. You have a strong membercentric approach to customer service and are comfortable completing outbound calling to discuss the benefits of remaining with or joining CAA Niagara.
Hours & Location: As a Member Retention Representative, you must be able to work flexible hours, including days, evenings and weekends on rotation.

RESPONSIBILITIES:

As a CAA Niagara Member Retention Representative, your responsibilities and duties will be, including but not limited to:

Outbound Calling to follow up with members who may have let membership lapse, showcasing the many benefits CAA Niagara membership provides to them.
Being an AMBASSADOR for CAA Niagara, why it truly pays to be a member
Greeting members via telephone regarding membership renewals, welcome calls, process changes to accounts and ensuring continuous active status of memberships.
Delivering outstanding customer service, providing answers and support, while building strong relationships with our members.
Providing information to members on membership services, including but not limited to joining and renewing memberships, savings partners and benefits of being a CAA Niagara Member.

CAA Niagara values diversity in our workforce, as well as in our members, suppliers and others.

We provide equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.