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    Dental Administrator- Full time - Calgary, AB, Canada - Advantus360

    Advantus360
    Advantus360 Calgary, AB, Canada

    16 hours ago

    Default job background
    Full time
    Description
    Firewall Administrator / Service Desk Tier1


    • Benefits Offered: Vision, Medical, Dental Health Spending Account (Full Time Employee)

    Employment Type: Full-Time Employee or Full-Time Contract 1YR


    Remote Work: Hybrid/Conditional


    You are a Junior Network Security (Firewall) Administrator with solid foundational skills seeking to gain experience and enhance expertise in the dynamic cybersecurity field. Your main objective is to be the initial technical point of contact for our support services customers, working closely with the Advantus360 team. This role demands inquisitiveness, dedication, and outstanding customer service abilities.


    • Service Desk Tier 1 Response for Network & Endpoint Security
    • Contribution to Service Desk ticket workflow, specifically Tier 1 response
    • Deliver Tier 1 technical support during service desk hours
    • Handle service calls and scheduled requests
    • Collaborate with vendor support when necessary
    • Elevate requests to Service Coordinator as needed
    • Proactive Services for Network & Endpoint Security
    • Technical Competencies for Service Desk Tier 1

    Key qualifications include:

    • Basic knowledge of Networking (OSI Model, MAC, ARP, TCP/UDP/IP, DHCP, DNS)
    • Execution of fundamental firewall operational tasks
    • Understanding of Operating Systems (Windows, Linux, MACOS)
    • Relevant Diploma, Degree, or 3 years of work involvement in Cloud, System, or Network Administration
    • Familiarity with Networking protocols and administration
    • Previous experience in Firewall and Network administration
    • Willingness to travel to customer sites if necessary
    • Opportunity to enhance skills with technology partners such as Palo Alto Networks, AWS, Azure, among others
    • Palo Alto Networks Certifications (e.g., Windows & Linux System Administration experience)
    • Proficiency in Autotask Service Desk (ticketing) and Customer Service
    • Experience with Python and/or JavaScript

    Advantus360 is a provider of IT Security Solutions, offering professional/managed services and top-notch IT Security solutions. We assist organizations in managing evolving technology demands, increasing threats, and a scarcity of industry resources. As an advocate of equal opportunities, our recruitment practices emphasize Human Rights and diversity through unbiased selection procedures. Our company promotes a culture of excellence, fairness, empathy, and collaboration.


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