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    Sr Manager, Corporate Events and Hospitality Services - Toronto, Canada - Healthcare of Ontario Pension Plan

    Healthcare of Ontario Pension Plan
    Healthcare of Ontario Pension Plan Toronto, Canada

    1 day ago

    Default job background
    Full time
    Description

    Why you'll love working here:

  • high-performance, people-focused culture
  • our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
  • membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
  • competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)
  • optional post-retirement health and dental benefits subsidized at 50%
  • yoga classes, meditation workshops, nutritional consultations, and wellness seminars
  • access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees
  • the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

    • Job Summary

    HOOPP is looking for an enthusiastic and organized individual, adept at multi-tasking, to manage the Hospitality team and act as the Event lead from conception through to completion. The Sr. Manager, Corporate Events and Hospitality Services will be reporting to the Director, Projects and Planning. They will manage the Hospitality team of 5 staff, comprised of reception, meeting room and catering services. They will be responsible for planning and organizing corporate driven events, such as Town Halls, and various corporate functions, etc. Their duties include choosing venues, vendors, meals and entertainment for events and day of logistics. They are expected to establish relationships with event venues and vendors, liaise, collaborate, and coordinate with internal stakeholders, stay within deadlines, manage a set budget, process payments and have oversight on all events.

    What you will do:

  • Provides leadership as a critical team member, working cross-functionally with colleagues on event/conference strategy, event operations, audience development, and execution of a growing portfolio of events, combining in-person and digital attendance options.
  • Remain current (or ahead of the curve) on events-related trends and best practices, have an audience-centric approach, and provide innovative thinking to drive audience engagement and promote the best Client experience possible.
  • Nurture and build relationships with vendors, venues, and other industry contacts while crafting and implementing the creative and logistical aspects of all events.
  • Build and maintain a comprehensive database of industry contacts, vendors, and venues.
  • Plan and facilitate logistics for all events, including but not limited to concept development, critical path curation, contract negotiations, budgeting, guest lists, venue preparation, presentation materials, security, catering, entertainment, transportation, equipment, decor, and marketing materials.
  • Coordinate with internal staff, clients, and vendors to establish the requirements for an event, and serve as liaison to senior executives, government officials, and industry leaders throughout the planning process.
  • Locate resources, visit sites, and lead pre- and post-event meetings as required to review/communicate group needs and feedback.
  • Oversee client experiences from conception through post-event review; manage on-site preparations, production, and event breakdown; and ensure consistent, high-level service throughout all phases.
  • Develop risk management plans for all events, anticipating client needs and preparing and presenting recommendations.
  • Strong skills in developing an overseeing work plan and work back schedules.
  • Strong project management skills, including creating project teams, defining scope, budget estimations and tracking, scheduling, and close out.
  • Establish and maintain processes for managing events.
  • Establish procedures and train staff to execute them.
  • Calculating billing amounts and providing stakeholders with accurate estimates of event costs.
  • Making on-time, accurate payments to vendors.
  • Manage all aspects of event planning, meet strict deadlines, and stay within budget.
  • Troubleshoot any issues that arise on event day.
  • Comply with legal, insurance, health, and safety regulations at all times.
  • Adheres to all standards, policies, and procedures.

    • Team Development/Management

  • Responsible and accountable for successful leadership, mentorship and management of the Event and Hospitality team while facilitating a Diversity and Inclusion mindset that aligns with HOOPP's core values.
  • Promotes a culture of high performance and continuous improvement that values learning, a commitment to quality, healthy risk-taking, a team-first mindset, and analytics-based recommendations.
  • Inspire, empower, coach and mentor the team to personal and professional success.
  • Foster a spirit of teamwork and enable a culture that is consistent with HOOPP's vision and core values.

    • What you bring:

  • 5-7 years' experience in hospitality or tourism administration or public relations.
  • 3-5 years of proven experience in event planning.
  • At least 5 years of experience as a manager of company events.
  • Experience in marketing or public relations.
  • Post-secondary education in Marketing, Communications, Event Management, or an equivalent combination of relevant work experience and training.
  • A university or college diploma in business, tourism, or hospitality administration.
  • Experience in managing a high-performance team of staff.
  • Experience in building and maintaining positive business relationships.
  • Exceptional organizational skills, including multitasking, time management, and attention to detail.
  • Strong interpersonal and communication skills.
  • Ability to handle pressure and make good decisions quickly.
  • Proven success in event planning or coordination.
  • Excellent customer service and interpersonal skills.
  • Outstanding written and verbal communication skills.
  • Strong leadership and management skills.
  • Ability to negotiate with vendors.
  • Understanding of the industry they work in and what clients usually prefer for events.
  • Ability to manage a budget.
  • Knowledge of event performance monitoring methods and the ability to create reports that guide future event planning.
  • Skilled in using project management tools, including MS Office Suite.
  • Strong problem-solving skills and ability to suggest alternatives to previous arrangements if necessary.
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