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    Key Accounts Manager - Calgary, Canada - Snaphunt

    Snaphunt
    Default job background
    Full time
    Description

    The Offer

    • Great company culture and an amazing team of professionals.
    • Yearly bonus and pay revisions.
    • HSA available after 3 months from the date of joining.

    The Job

    Responsibilities

    • Assist the CEO in business decisions and projects.
    • Communicate with investors via phone, email, video call and in person.
    • Prepare and administer contracts for the provision of property services, between S&T Properties and the investors.
    • Investigate operational issues and provide solutions.
    • Complete business license application and renewal for each municipality.
    • Create different reports for various stakeholders in a timely manner.
    • Upload issues and requests made by investors to our internal tracker and monitor them.
    • Use Zoho CRM, Zoho Desk and other softwares to record client notes and keep track of client requests.
    • Analyze and withdraw revenue data for the various vacation destinations.
    • Work closely with other departments such as Accounting and Projects Management.
    • Coordinate the implementation of repairs, maintenance and renovations carried out on buildings and monitor rogress and cost of work for property owners.
    • Ensure that Investor inquiries are answered and acted upon.

    The Profile

    Skills

    • Adept at answering inquiries over multiple platforms (email, phone and video call)
    • Possess great interpersonal skills and active listening skills.
    • Possess problem-solving skills and can adapt to changing situations.
    • Adept at communicating, negotiating and establishing relationships with investors.
    • Comfortable with certain accounting and financial terms.
    • Is meticulous with a strong attention to detail.
    • Can use sales and marketing techniques at the appropriate time.
    • Able to work independently as well as part of a team and with other departments.

    Requirements

    • Minimum of 2 years in customer service.
    • Minimum of 1 year of resolving moderate to complex issues (ex: disputes).
    • Minimum of 2 years of combined managerial experience.
    • Proven experience using AirDNA, Airtable, Excel, Zoho CRM, Zoho Desk and Zoho Projects.
    • Proven professional oral, writing and listening English skills.
    • Proven experience with a property management company.
    • Proven familiarity with Airbnb and its policies.
    • Must have a valid driver's license.
    • Must have a bachelor's in a relevant field (Tourism Management, Commerce, etc.)
    • Additional certifications are considered an asset.
    • Prior experience in the Hotel industry is considered an asset.

    The Employer

    Our client is a full-service rental management company that maintains vacation properties across Canada. Our client manage the entire rental operation from setting up new units to communication, property maintenance, and marketing.



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