- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
- Valid driver's license.
-
Service Advisor
1 week ago
Wholesale Distribution Warehouse - Halifax Regional Municipality Kingston, Canada**Andy's Tire Shop Limited is seeking a full time 5 month contract Customer Service Representative/Service Advisor for our Kingston location.** · **Tire and Auto experience required** · **ALL APPLICANTS MUST CURRENTLY BE LIVING IN NOVA SCOTIA** · **The Service Advisor** works clo ...
-
Service Advisor
1 day ago
401 Auto Kingston, CanadaAt the 401 Group of Companies, we want to focus on not who you are, but who you CAN be We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to ...
-
Service Advisor
1 day ago
Kingston Mazda Kingston, CanadaAre you an enthusiastic, driven self-starter? Looking for a career where you can make a real difference to an organization? Then you may be a great new addition to our growing service team. We offer continuous on-the-job training, great benefits, and competitive reward and bonus ...
-
Customer Service Advisor
1 week ago
Kingston Dodge Kingston, CanadaKingston Dodge is currently looking for a **Customer** **Service Advisor** to join our fast-paced Service Department. The position includes a combination of Automotive Service Advisor and Customer Service duties. · **We provide**: · - Generous compensation package · - Excellent b ...
-
Parts /service Advisor
6 days ago
Rush Truck Centres of Canada Kingston, CanadaRush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 1 ...
-
Automotive Service Advisor
5 days ago
Brown's Auto Service Centre Kingston, CanadaAre you currently pulling wrenches and tired of busting your knuckles? Is your partner sick of the dirty hand prints all over your home? Maybe it's time to take that knowledge and make a move from the bench to the desk We have what you are looking for at Browns Auto Service Centr ...
-
Automotive Service Advisor
1 week ago
KINGSTON DODGE Kingston, Canada**_We provide: _** · - Generous compensation package · - Comprehensive benefit plan · - Profit sharing · - Employee purchase incentives on vehicles, parts and service · **_Duties & Responsibilities: _** · - Greet customers in person or over the phone to instill a good first impre ...
-
Automotive Service Advisor
3 days ago
KINGSTON DODGE Kingston, Canada**_We provide: _** · - Generous compensation package · - Comprehensive benefit plan · - Profit sharing · - Employee purchase incentives on vehicles, parts and service · **_Duties & Responsibilities: _** · - Greet customers in person or over the phone to instill a good first impre ...
-
Automotive Service Advisor
1 week ago
Canadian Tire Kingston, Canada**Background Check Requirements**: · - Employment Verification · We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment ...
-
Automotive Service Advisor
6 days ago
Assured Automotive Kingston, Canada**Company: Assured Automotive** · **Job Description**: · The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Faci ...
-
Automotive Service Advisor
6 days ago
John's Auto Service Kingston, CanadaWorking hours are from 8am to 5pm, Monday to Friday - No Weekends. · Some of the duties for this position include: · - Answering the telephone promptly & courteously · - Welcoming clients upon arrival and collecting required information · - Checking client vehicles in and out · - ...
-
Kingston Honda/acura Service Advisor
1 week ago
KINGSTON HONDA AND KINGSTON ACURA Kingston, Canada**Kingston Honda/Acura** has an opening for a motivated Service Advisor to join our busy Service Department. Excellent customer service skills are required, as is the ability to multi-task and work well under pressure. We offer very competitive compensation plan and a great work ...
-
Service Advisor
3 days ago
Midas of Kingston Kingston, Canada Customer Service (Full time)Benefits:Bonus based on performance · Health insurance · Opportunity for advancement · Paid time off · Training & development · About Us: Midas of Eastern Ontario is seeking a dedicated and customer-focused individual to join our team as a Service Advisor. This role is crucial in ...
-
Service Advisor
3 days ago
The 401 Group of Companies Kingston, Canada Full timeAt the Group of Companies, we want to focus on not who you are, but who you CAN be We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be da ...
-
Service Advisor/service Writer
4 hours ago
Hartington Equipment Hartington, Canada**_Full Job Description_** · - Excellent Customer Service · - Ability To Multitask · - Good Time Management Skills · - Make Accurate Notes and Calculations · - Understand Technology · **Responsibilities**: · - Making Detailed Work Orders · - Scheduling Jobs For Customers · - Chec ...
-
Parts Advisor
1 day ago
Van Herpt Volvo Cars Kingston Kingston, CanadaVan Herpt Volvo Cars Kingston is looking for an experienced parts advisor to join our team. As a parts advisor at Van Herpt Volvo Cars Kingston, you are responsible for providing a customer experience inline with a prestigious luxury brand such as Volvo. · About Us: · Reporting: ...
-
Parts Advisor
5 days ago
Van Herpt Volvo Cars Kingston Kingston, CanadaVan Herpt Volvo Cars Kingston is looking for an experienced parts advisor to join our team. As a parts advisor at Van Herpt Volvo Cars Kingston, you are responsible for providing a customer experience inline with a prestigious luxury brand such as Volvo. · About Us: · Reporting: ...
-
Academic and Career Advisor
1 week ago
Queen's University Kingston, CanadaAcademic and Career Advisor · About Queen's University · Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas ...
-
Academic and Career Advisor
1 week ago
Queen's University Kingston, Canada**About Queen's University** · Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized res ...
-
Business Development Partner
6 days ago
Sun Life Kingston, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
Automotive Service Advisor - Kingston, Canada - Assured Automotive
Description
Job Description:
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
Education and/or Experience Required
Required Skills/Abilities
Other Requirements
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#AASJ