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    Bilingual Preventive Maintenance Service Writer - Regina, Canada - Brandt

    Brandt
    Brandt Regina, Canada

    2 weeks ago

    Brandt background
    Description

    Brandt is currently seeking a bilingual Preventive Maintenance Service Writer in our Regina location. This position is responsible for providing Preventive Maintenance quotes to our Sales & Customer Support Advisors as well as, the day-to-day task of supporting efficient, accurate and timely fulfillment of Brandt's contractual Preventive Maintenance business.

    #LI-onsite

    Duties and Responsibilities

    • Quote & Set-up of Preventive Maintenance Agreements in our contracts' management system
    • Preventive Maintenance Agreement Administration
    • Track and maintain Preventive Maintenance Agreement information
    • Review, close and invoice completed jobs
    • Coordinate necessary service with Customers and Preventive Maintenance Technicians
    • Update and maintain our pricing calculator tool
    • Handle incoming Preventive Maintenance call requests from our internal and external customers
    • Manage Prepaid agreements
    • Utilize John Deere Link to monitor & track customer's machines with Preventive Maintenance contracts
    • Other related duties as assigned


    Required Skills

    Required Experience
    • Experience and understand maintenance of construction equipment
    • Experience in service delivery activities and processes
    • Previous experience as a Service Writer is preferred
    • Strong communication skills; timeliness, organized, and high attention to detail
    • Ability to in multi-task at a high-volume workload environment
    • Knowledge of contracts and associated processes' management
    • Sound knowledge of MS Office software tools; Excel, Word, Access, Outlook, etc.
    • Self-starter with the ability to work independently and make informed, logical decisions
    • Bilingual in English and French
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