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    Senior Customer Service Representative - Mississauga, Canada - AppleOne

    AppleOne
    AppleOne Mississauga, Canada

    3 days ago

    Default job background
    Description
    Senior Customer Service Representative
    Mississauga


    JOB FUNCTIONS:

    • Order Input into system using the key parameters as defined by the procedures.
    • Pricing Requests, Production orders, Release Management, Forecasting models, Inventory report, or other customer related reporting,
    • SharePoint and order management tools to meet customer needs.
    • Communicate with customers, sales, and production to provide timely follow-up of order status etc.
    • Demonstrated positive behaviors in the following competencies.
    • Customer focus,
    • Composure, Action oriented,
    • Team oriented,
    • Effective communication skills,
    • Responsiveness (Internal and External customers) and learning agility.
    • Accountable for accurate pricing of orders and shipments
    • Resolve Quality and Working Capital issues (Aged Inventory etc.)
    • Act as inside coordinator for Account Managers to allow management, sales, and production to better understand the service levels provided to our customers.
    • Demonstrated team/project leadership on short term projects.
    • Ability to solve conflict and find resolutions.
    • Act as a backup for CCR's on vacation
    • Provide reporting to customers on order status and inventories.
    • Effective use of VMI (Vendor Management Inventory) processes utilizing CPFR tool or other inventory management tools
    • Progressively more involved with decision making in order fulfillment processes while operating under less supervision.
    • Project management for our external customers (develops new business with existing customers)
    • Shares an obligation to protect and strengthen reputation and relationships with customers, employees, suppliers, competitors, investors, and governmental agencies.
    • Acts in accordance with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork
    • Other duties as assigned.

    EDUCATION / KNOWLEDGE:

    • Solid knowledge of customer account management
    • Positive and progressive order fulfillment experience
    • Demonstrated understanding of/ability to manage the impact of order fulfillment on cash flow.
    • Experience manufacturing, preferably in a converting facility is preferred.

    Computer Skills:
    SAP, AS400, Microsoft Office, and database/scheduling programs


    • Ability to work under pressure and multitask in a fast-paced environment.
    • Excellent verbal and written communication skills
    • Excellent telephone and email etiquette
    • Excellent problem-solving skills
    • High degree of organization and attention to detail
    • Successful management and prioritization skills
    • Able to work independently and within a team environment.
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