People Connect Associate, New Grad role in Ottawa - Ciena

Description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Overview:

A key member of the global People Connect team, this New Grad role will deliver a positive employee experience in all operational HR aspects for North America (US and Canada). Responsibilities will include managing employee queries as part of People Connect on policies, processes, and Workday. The role also includes employee engagement, employee relations, HR compliance, and working with other internal functions and external service providers in close partnership. We are ideally looking for a skilled candidate in the Ottawa area who will be available to be onsite at the Ciena campus in Kanata once-twice per week.

The Role - What you will do at Ciena:

HR Business Operations

• Provide HR support & consultation for employees and managers; answer queries about HR programs (company policies, employee relations, annual programs) and other HR-related topics
• Support and advise on employment law issues and queries
• Partner with Centers of Excellence (Talent Acquisition, Legal, Compensation, Benefits, L&D, Global Mobility, HRIS, Internal Communications, etc.) to drive positive employee experience outcomes
• Foster and maintain strong internal relationships with HR & colleagues globally
• With Talent Acquisition, manage a seamless candidate and new hire experience from offer through to on-boarding and post hire check-in
• Coordinate completion of Background Checks on time including follow-up with the 3rd party vendor on a regular basis
• Interface with key internal and external partners e.g., Payroll, Legal, Facilities, IT etc. to ensure coordinated on-boarding, separation, and other key actions
• File documentation appropriately and compliantly
• Responsible for Workday support to employees/managers and any Workday actions
• Participate in audits as required

HR Excellence

• Recommend solutions, drive initiatives, implement new processes or tools in support of business priorities, project operations, and overall team engagement
• Promote self-service (Tier 0) to employees and managers
• Constantly review and develop Tier 0 content for timeliness and relevancy

Other responsibilities as assigned.

Minimum Qualifications & Experience

• Bachelor's degree or equivalent experience
• Proven significant track record in a Human Resources role
• Operational experience of working in a multinational company
• Knowledge of ERP package (People Soft/Oracle/SAP/Workday)

Skills Required for the role

• Strong communication skills, including writing
• Professionalism and highly ethical; uses discretion and maintains strict confidentiality
• Good judgement with a proactive "can-do" attitude & ability to question and push-back when required.
• Detail oriented and methodical approach
• Has the ability to interface at all levels of a global company, an international outlook and understanding
• Can coordinate and manage multiple changing priorities at once in a dynamic, fast paced environment

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