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    Bilingual Non-Nurse Case Manager - Markham, Canada - Bayshore HealthCare

    Bayshore HealthCare
    Bayshore HealthCare Markham, Canada

    1 week ago

    Bayshore HealthCare background
    Description

    Job Description

    About the Role

    To be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for the Patient Support Program. Act as a resource to physicians who are prescribing medications and patients who need on-going support. Support the team with administrative tasks. This position reports into the Associate Program Manager.

    This is a fully remote position that reports under Bayshore Specialty RX located at Mississauga, ON. As a Bilingual Non-Nurse Case Manager/Reimbursement Specialist, you will be able to work from anywhere in Canada, including the following provinces: Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island.

    A Day in the Life

  • Ensure patient has been enrolled through support program
  • Keep detailed notes in the patient's electronic chart
  • Work with the site representatives to support specific customer needs.
  • Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.
  • Provide updates to stakeholders as requested and required.
  • Perform data-entry, answer inbound calls, make outbound calls, and manage e- mail and fax software, general administrative functions including faxing and filing.
  • Must be able to identify and report AE's to Health Canada (if applicable) and enter into source system and third party systems.
  • Report and document Adverse Events as per Pharmacovigilance requirements.
  • Participate in ongoing internal and/or external continuing education activities
  • Adhere to Bayshore Policies and Procedures
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the project
  • Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
  • Complete other tasks as requested

    • Job Qualification

    What You Bring to the Team

  • Post-secondary education or equivalent
  • Excellent verbal and written skills on English and French
  • Experience in Pharmaceutical Patient Support Program required
  • Strong customer service, communication, problem solving skills required
  • Proficient in Microsoft Office applications (Outlook, Word & Excel)
  • Organized with a high attention to detail
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