Jobs
>
Toronto

    Senior Application Support Analyst - Toronto, Canada - RBC - Royal Bank

    RBC - Royal Bank
    RBC - Royal Bank Toronto, Canada

    1 week ago

    RBC - Royal Bank background
    Full time
    Description

    Job Summary

    Selected individuals will be supporting the operations of a software system (Charles River Investment Management System) used by institutional investment portfolio managers and traders.

    Job Description

    What'll you do?

    Functional Support:

    Support TradeOps in configuring Charles River system to support the trade life cycle

    Properly set up new accounts and provide permissions accordingly (SQL script needed)

    Set up accurate privileges of traders and portfolio managers in Charles River system

    Provide ad-hoc report using SQL

    Diagnosing user reported software UI issues (front end displays, data issue, etc)

    Technical Support:

    Handle level 2 escalations of overnight batch job failure (windows batch job + PCF/OCP4)

    Investigate and resolve data issue by looking at automated batch job logic

    Perform Database refresh in lower environments

    Copy data from one database to another using MS SSMS

    Resolve lower environment config issues (related to both vendor software and RBC codes)

    Project Work:

    Coordinate with stakeholders, see through project from DEV to PROD lifecycle. Build infrastructure when needed, perform system config and code release when needed.

    Maintenance Task:

    Document all system config (firewall rule, job logic, etc.)

    Database archive

    Disaster Recovery Exercise

    NPID password reset

    SRE Work:

    Automation, self-healing, monitoring solutions

    What will you need?

    Must have:

    Undergraduate degree in STEM/Economics/Finance

    Working knowledge of: Windows Server, SQL (Microsoft SQL Server), Operating System Admin, Windows CMD commands

    Proficient communication skills to be speak with none-IT person

    Nice to have:

    Mainframe JCL, ITIL foundation, Windows Batch scripting, UNIX shell scripting, PCF, OCP4, UCD, ServiceNow

    What's in it for you?

    WHAT'S IN IT FOR YOU?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
    • Leaders who support your development through coaching and managing opportunities
    • Ability to make a difference and lasting impact
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • A world-class training program in financial services
    • Flexible work/life balance options
    • Opportunities to do challenging work

    #LI-Hybrid

    #LI-POST

    #TECHCPJ

    #LI-

    Job Skills

    Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Microsoft SQL Server, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Windows Batch Scripts

    Additional Job Details

    Address:

    RBC CENTRE, 155 WELLINGTON ST W:TORONTO

    City:

    TORONTO

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Technology and Operations

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

  • Raise

    Systems Support Analyst Intermediate(Support

    3 days ago

    Raise Toronto, Canada

    **RESPONSIBILITIES** · - Responsible for supporting the network infrastructure team to support and implement activities for their network environment · - Responsibilities include loading software, providing network support for servers and monitoring system and network performance ...

  • Trisura Guarantee Insurance Company

    Bilingual Application Support Analyst

    4 days ago

    Trisura Guarantee Insurance Company Toronto, Canada

    At Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...

  • Toronto Metropolitan

    IT Support Analyst

    12 hours ago

    Toronto Metropolitan Toronto, Canada

    **About Toronto Metropolitan**: · At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada's leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as ...

  • Atlantis IT group

    Support Analyst

    5 days ago

    Atlantis IT group Toronto, Canada

    **Support Analyst** · **Toronto, ON Hybrid** · **Long term Contract** · " 5-7 years of experience with Database administration (SQL server 2016/2019) in troubleshooting and Supporting large databases, database design, creation, and testing activities; Identifying reporting, and m ...

  • Choice Properties REIT

    IT Support Analyst

    12 hours ago

    Choice Properties REIT Toronto, Canada

    Location: · 22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5 · Support Desk Analyst · Choice Properties Real Estate Investment Trust is an owner, manager and developer of well-located retail and commercial real estate across Canada. Choice Properties' portfolio spans approxima ...

  • Swift Medical

    IT Support Analyst

    1 week ago

    Swift Medical Toronto, Canada

    **Who We Are** · Swift Medical is the global leader in digital wound care. We are a remote first organization headquartered in Toronto, with team members located across the U.S. and Canada. Our vision is to · **enable clinicians to provide better care to more patients in need **w ...

  • illumin

    IT Support Analyst

    5 days ago

    illumin Toronto, Canada

    illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence fro ...

  • Hem Innovative Solutions Inc.

    IT Support Analyst

    1 week ago

    Hem Innovative Solutions Inc. Toronto, Canada

    **MUST HAVE A CAR** · Job Overview: · **Position Description**: · - Create, track and close tickets for end-users issues. · - Update end-users with the status of their ticket. · - Troubleshoot, diagnose and correct - PC hardware, software and peripherals problems · - AD and O365 ...

  • Harris Computer Systems

    Support Analyst

    1 week ago

    Harris Computer Systems Ontario, Canada

    Operate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets · - Assess a variety of situations, reviewing software configurati ...

  • Tourism Industry Association of Ontario

    IT Support Analyst

    5 days ago

    Tourism Industry Association of Ontario Toronto, Canada

    Company Summary**:About OTEC** · OTEC is Ontario's Tourism Workforce Development Organization. We're a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province. · We offer our clients and partn ...

  • Yamaha Motor Canada

    IT Support Analyst

    1 week ago

    Yamaha Motor Canada Toronto, Canada

    **Summary of Responsibilities** · Strong computer skills and the ability to troubleshoot and diagnose problems. Familiarity with both PC and Mac hardware and software. Experience with Network repairs and analysis. Good customer service skills. Ability to communicate effectively t ...

  • SURREY PLACE

    IT Support Analyst

    1 day ago

    SURREY PLACE Toronto, Canada

    **Program**:ICT** · **Status: Full Time **Permanent (Hybrid)** · **Hours: 36.25 hours/ week** · **Date Posted: March 21, 2024** · **Posting Close: April 2, 2024** · **About Surrey Place** · Surrey Place is a not-for-profit that serves people of all ages with developmental disabil ...

  • AcuityAds

    IT Support Analyst

    1 week ago

    AcuityAds Toronto, Canada

    AcuityAds is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence f ...

  • RGA

    IT Support Analyst

    1 week ago

    RGA Toronto, Canada

    **Position Overview** · **Responsibilities** · - Maintain high customer satisfaction by representing IT courteously, professionally, and effectively to the rest of the organization. · - Responsible for first and second level support of IT systems in the region, including PC's, pr ...

  • beBee Professionals

    Support Analyst

    2 weeks ago

    beBee Professionals Toronto, Canada Customer Support Representatives Freelance

    Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...

  • Dream Unlimited

    Technical Support Analyst

    1 week ago

    Dream Unlimited Toronto, Canada

    Job Details · Description · **Dream is looking for a Technical Support Analyst** · **What does it mean to be part of our Technical Services team?** · Our Technical Services team goal is to provide the best user experience possible by ensuring our users have the technical tools an ...

  • Foresters Financial Services, Inc.

    IT Support Services Analyst

    1 week ago

    Foresters Financial Services, Inc. Toronto, Canada

    Career Opportunity · Role Title · IT Support Services Analyst · Purpose of role · In this role, the IT Support Services Analyst will assist, as required, the Team Leader IT Support Services and the IT Operations Manager in the governance of standard and Non Standard Service Reque ...

  • St. Michael's Hospital

    Decision Support Analyst

    1 week ago

    St. Michael's Hospital Toronto, Canada

    Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care ...

  • Compugen Inc

    Deskside Support Analyst

    12 hours ago

    Compugen Inc Toronto, Canada

    **Job Title** · - Deskside Support Analyst · **Vacancy No** · - VN6142 · **Work Location** · - Toronto, ON · **Job Details** · **Overview**: · Compugen is a leading Information Technology (IT) Solution Provider helping customers design, acquire, integrate and operate technology. ...

  • Compugen Inc

    Deskside Support Analyst

    1 week ago

    Compugen Inc Toronto, Canada

    **Job Title** · - Deskside Support Analyst · **Vacancy No** · - VN6016 · **Work Location** · - Toronto, ON · **Job Details** · **Overview**: · Compugen is a leading Information Technology (IT) Solution Provider helping customers design, acquire, integrate and operate technology. ...