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    Service Technician - Oakville, ON, Canada - Becton Dickinson

    Becton Dickinson
    Becton Dickinson Oakville, ON, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    Field Service Representative I page is loaded Field Service Representative I
    Apply remote type Field locations CAN - Ontario - Toronto time type Full time posted on Posted Yesterday job requisition id R Job Description Summary
    BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat.

    It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

    Join us and discover an environment in which you'll be supported to learn, grow and become your best self.

    Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies.

    Identifies the priority status of a service based on customer feedback and the nature of the problem.
    Performs reactive/proactive Preventive Maintenance as assigned
    Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management
    Logs and tracks all service order activity in CRM, maintains history records and related problem documentation
    Consults with advanced team members and their liaisons to understand software and hardware errors
    Notifies appropriate internal personnel of issues at a particular account
    Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required
    Manages parts per the parts management policy and procedures
    Must be flexible with shift coverage in a 24x7 environment
    Associates degree in computer related field or equivalent experience preferred
    Must possess and maintain a valid driver's license and meet BD's auto safety standards
    Excellent verbal and written customer service, telephone, troubleshooting and communication skills

    Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions.

    Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

    For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19.

    In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

    A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.

    It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

    We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. To learn more about BD visit

    Great Place to Work has certified our workplace culture based on your feedback in the Trust Index survey, and we've just published the news about us on their social media channels.

    And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight

    In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process.

    CAN Mississauga - Millcreek Drive, CAN ON - Oakville Work Shift

    BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum.

    At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases.

    With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all.

    Join our company and see how you can become a part of one global mission to make a difference in human health.

    #

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