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Dartmouth

    Administrateur de services - Dartmouth, NS, Canada - Johnson Controls International

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    Full time
    Description
    Unleash your potential with the Johnson Controls team

    As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

    With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

    Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

    Paid vacation, holidays, and sick time.
    Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
    Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
    Dedication to safety through our Zero Harm policy.

    Working directly with the service and inspection field team, this position will be responsible for the scheduling and optimization of inspections, repair work, service calls and install project work for a large national account customer.

    Service Administrator will have the responsibility of ensuring all customer commitments are met regarding service delivery, all backlog and upcoming work is scheduled and executed, all paperwork and reporting is accounted for and provided to back-office and to the customer.

    The role also has a hand in inventory management as well as shipping and receiving.

    This position is critical to our service operations and will be best suited to an ambitious professional who is customer service driven and enjoys working independently.


    Utilize scheduling software and assign service calls and inspections to the optimal technician based on skills, clearance, availability of the technician, service contract response time, and criticality of the call and proximity to the customer.

    ~ Review inspection reports and service workorder documents as they come in. Work hand and hand with National Account team to ensure work orders are closed correctly and in a timely fashion.

    ~ Initiate purchase orders for material and subcontractors as needed. Monitor inventory coming in and cross reference to parts and equipment required for deficiencies, service work or install projects. Update status of service work as material is received.

    ~ Attend weekly team huddles, monthly safety training, bi-weekly customer meetings and other company assigned training and Project Progress/Milestone Meetings

    ~ Additional tasks include assisting with answering service/reception phone line, time entry, uniform ordering, and office supply ordering.

    ~ This role is primarily office-based. Candidates must be able to commute to our office located in Dartmouth.
    ~5+ years customer service experience, within a fast-paced environment
    ~ Dispatching service calls, scheduling, processing reports) and follow up on outstanding items without prompting
    ~ Demonstrated strength in Excel, ability to learn new software programs
    ~ Use of Oracle systems and or web-based ERP systems preferred
    Product knowledge of life safety (fire alarm & sprinkler) equipment preferred


    Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA").

    When requested, accommodation will be provided throughout all stages of the recruitment and selection process.

    A copy of Johnson Controls' applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.



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