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    General Manager - Hamilton, Canada - Crunch Fitness Canada (CFC002)

    Crunch Fitness Canada (CFC002)
    Crunch Fitness Canada (CFC002) Hamilton, Canada

    4 days ago

    Default job background
    Full time
    Description
    Benefits/Perks
    • Career Growth Opportunity
    • Competitive Compensation
    • Complimentary Crunch Gym Membership
    • Discounts on services, products, and more
    • A seriously fun work environment
    • Training and Development Programs
    Company Overview
    Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values.
    • RESPONSIBLE
    • KIND
    • INCLUSIVE
    • FUN
    • ALTERNATIVE
    • INNOVATIVE
    • PASSIONATE
    OUR PURPOSE: Enrich the lives of others through the power of well-being. OUR VISION: Be the best place to work and work out. OUR VALUES: Work Hard. Have Fun. Make History.

    Here's what we need:
    • We're looking for talented General Managers who are committed to providing the best-in-class member and team member experience. Our leaders are self-motivated, thrive in high-energy and high-volume environments.
    Here's what you'll be doing:
    • Recruiting, hiring, training, and developing team members
    • Manage team member performance standards, with ongoing development, training, and coaching
    • Impact member retention and deliver the "Wow Member Experience"
    • Scheduling and labor management
    • Member service resolution with pace and empathy
    • Resolving or escalating employee issues or concerns
    • Lead generation and outreach efforts to impact new member sales
    • New member acquisition and member integration into all services and programs offered
    • Team member goal setting, development plans, and staff meetings
    • Involvement and supervision in all front desk activities.
    • Maintain a crisp, clean facility through compliance with Daily Cleaning Checklist and facility/equipment work order oversight
    • Ensure consistent compliance with all Crunch policies, procedures, and service standards
    Here's who you are:
    • Excellent in execution, taking prompt and assertive action to accomplish objectives
    • Lead by example by delivering personal and team performance targets
    • Understand labor control, optimal staffing levels, and controls overtime
    • Maintain high standards for facility cleanliness and organization
    • Mobilize to innovate and problem solve
    • Persuasive, candid communicator who encourages open dialogue
    • Demonstrates integrity and judgment that inspires trust
    • Basic understanding of industry, market, and key business drivers
    • Creator of a learning environment, striving for personal development
    • Confident, humble, and kind mixed with sense of humor and fun
    Skills, Education, Experience:
    • 2+ years of service-oriented assistant management experience
    • Business management degree or equivalent proven experience
    • Experience with supervising and developing employees
    Physical Demands:
    • This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.


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