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    Scheduler - Burnaby, Canada - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Burnaby, Canada

    1 week ago

    Default job background
    Full time
    Description

    About Rentokil-Terminix: Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada.

    Purpose of Position: Rentokil-Terminix is currently seeking an experienced scheduler to be a part of our fast-paced team. The position will be based out of our Burnaby, BC office. The Scheduler will be responsible for the managing our technicians routes within assigned territories and to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

     Route the daily, weekly and monthly technician schedules to maximize customer

    service.

     Utilize route optimization software including but not limited to, creating capacity,

    decreasing technician travel time and increasing service efficiencies.

     Review and adjust routes daily as needed in response to customer requests and

    colleague availability.

     Move service orders or remove work orders as needed in accordance with customer

    requests.

     Communicate one on one with technicians to adjust assignments, add/remove

    locations, or reassign technicians to additional routes to assist peers and/or

    customers.

     Respond to immediate issues within the course of a work shift and create plans for

    future adjustments as needed.

     Accept and respond to calls from Customer Service colleagues with customer

    requests and feedback.

     Track individual technician productivity and monitor execution to share with

    Operations Managers, District Managers and Regional Director for appropriate

    management of colleagues.

     Routinely communicate with Operations Managers, Branch Managers and Regional

    Manager to share information and any technician concerns to support informed

    management decision making.

     Interact with customers as necessary to ensure a world class service experience.

     Work solidly as a team with various departments

     Possess excellent, effective, business professional, communication skills.

     Capable of following written and verbal directions

     Work autonomously with daily tasks, to set priorities with little supervision

     Support team initiatives as defined by manager

     Be highly organized with strong attention to details.

     Possess problem-solving skills.

    Requirements

     High school diploma or GED – required

     Post-secondary education in a related area of study - preferred

     2-4 years of professional collection experience - preferred

     Demonstrated proficiency with Microsoft Word, Excel and Power-Point

     Have knowledge of Google Suite, especially Google Drive and associated programs

    frequently used at Rentokil-Terminix North America

    Benefits

    Why Choose Rentokil-Terminix?

    A career with Rentokil-Terminix is exactly that - a professional trajectory filled with

    opportunity. We pride ourselves on being a world class team that rewards high

    performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles

    offer incentives based on performance and providing exceptional customer experience.

     Great benefits - Medical, Dental, and Vision

     Employer-matched RRSP program up to 3.5% of your base salary per year

     Paid sick and vacation days

     Short and long-term disability

     Life Insurance

    Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people,

    persons with disabilities and members of visible minorities to apply for positions. Rentokil-

    Terminix Steritech is committed to provide accommodations to applicants with disabilities

    throughout the recruitment process in accordance with the Accessibility for Ontarians with

    Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during

    any stage of the recruitment process.

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