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IT Support Analyst
Found in: Jooble CA O C2 - 3 days ago
Canadian Imperial Bank of Commerce Toronto, ON, CanadaWe're building a relationship-oriented bank for the modern world. Our purpose is to mitigate technology risk by engaging with technology partners to remediate aging infrastructure (hardware & software). As a Technical Analyst you are responsible for the day-to-day management of t ...
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IT Support Analyst
Found in: Jooble CA O C2 - 2 days ago
Fonction publique de l'Ontario Toronto, ON, CanadaEducation Quality and Accountability Office · Language of Position(s): · 1 Temporary -up to 12 months with possibility of extension · The Education Quality and Accountability Office (EQAO) is an arms-length government agency focused on modernizing Ontario's approach to large-s ...
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Support Analyst
Found in: Appcast CA C2 A - 3 days ago
Tata Consultancy Services Toronto, CanadaAbout TCS · TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to ha ...
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IT Support Analyst
Found in: Talent CA 2 C2 - 2 days ago
CB Canada Toronto, CanadaIT Support Analyst · On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. · IT Support Analyst – Job Description · The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs · Manag ...
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Support Analyst
Found in: Talent CA C2 - 4 days ago
MyKelly Toronto, Canada Full timeKelly's customer, a leading provider of comprehensive, innovative and integrated payments solutions and services has a temp to permanent opportunity for Support Analyst who will interact with clients, employees, and third-party vendors to resolve issues using hardware/software sy ...
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Support Analyst
Found in: Jooble CA O L C2 - 3 days ago
Tata Consultancy Services Toronto, ON, CanadaTCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our ...
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Production Support Analyst
Found in: Appcast CA C2 A - 10 hours ago
Atlantis IT Group Toronto, CanadaROLE: Platform Production Support Analyst · Location: Toronto · Hybrid · Sentinel, Akamai, and Crowdstrike. Operation and maintenance of cybersecurity platforms. · ...
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Application Support Analyst
Found in: Appcast CA C2 A - 3 days ago
Apex Systems Toronto, CanadaApplication Support Analyst · Apex Systems is a global IT services provider and our consulting practice has an opening for a Salesforce Business Systems Analyst Consultant who will be responsible for delivering end-to-end project implementation and act as a subject matter expert ...
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Technical Support Analyst
Found in: Jooble CA O C2 - 3 days ago
TechAlliance of Southwestern Ontario, London Economic Development Corporation Ontario, CanadaTechnical Support Analyst page is loaded · Technical Support Analyst · Apply locations Canada - Ontario - Home Office time type Full time posted on Posted 10 Days Ago job requisition id JR6086 Position Responsibilities and Essential Functions: · Receives inbound client/associ ...
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Application Support Analyst
Found in: Talent CA 2 C2 - 2 days ago
CB Canada Toronto, CanadaApplication Support Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst. · Application Support Analyst– Job Description · Supporting test environment · Attending project meetings · Manage/Work/Test given stacks · Applicati ...
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Application Support Analyst
Found in: Talent CA 2 C2 - 4 days ago
CB Canada Toronto, CanadaBusiness Systems Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. · Business Systems Analyst – Job Description · Application Production Support - Maintains overall operational stability in close partnership and joint re ...
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Technical Support Analyst
Found in: Talent CA 2 C2 - 2 days ago
CB Canada Toronto, CanadaTechnical Support Analyst · On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. · Technical Support Analyst – Job Description · Provide leadership for the provision of technical expertise in development and support of activities, p ...
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Analyst Operations Support
Found in: Jooble CA O C2 - 3 days ago
Masco Cabinetry Ontario, CanadaThomas, ON office location ( flexible hybrid work environment ). Join our Supply Chain team & let's build our home together · ~ You will lead the sourcing and commercial process for Global and Non-Asia Supply Base Management and new product development initiatives to ensure all s ...
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Infrastructure & Support Analyst
Found in: Indeed CA C2 - 2 days ago
Intelliware Development Inc. Toronto, Canada Full timeAt Intelliware, you'll have the opportunity to be part of a top-notch Tech Ops team and work with bleeding edge technology. Under the supervision of VP, Technical Operations, you will support end users and work on staging, configuring and supporting server, workstation and networ ...
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Sales Support Analyst
Found in: Talent CA C2 - 3 days ago
Performance Food Group Toronto, Canada Full timeWe Deliver the Goods: · Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more · Growth opportunities performing essential ...
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Sales Support Analyst
Found in: Talent CA C2 - 2 days ago
Core-Mark International Toronto, CanadaSales Support Analyst · Apply · Job ID : 99233BR · Type : Sales · Primary Location : Toronto, Ontario · Date Posted : 05/01/2024 · Job Details : · Company Description · Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retai ...
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application support analyst
Found in: Talent CA 2 C2 - 4 days ago
Techy Logs Software Inc Toronto, CanadaEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year · Experience: 2 years to less than 3 years · Tasks · Respond to users experiencing difficulties with computer · Consult user guides, technical manuals and other ...
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Technical Support Analyst
Found in: Talent CA C2 - 5 days ago
Uberflip Toronto, Canada Full timeThe Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. What you will be doing: · Answer ques ...
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Sr. Analyst, Production Application Support
Found in: Talent CA C2 - 2 days ago
CIBC Toronto, Canada Temps pleinNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
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Product Support Analyst
Found in: Talent CA C2 - 2 hours ago
CMiC Toronto, Canada Full timeDescription · Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive gr ...
Global Support Analyst - Toronto, Canada - PeopleToGo
Description
Job Title
Global Support Analyst - Level 2 (Workforce Management)
Company
The end client provides a comprehensive and innovative suite of Workforce Management applications and services that go far beyond traditional time and attendance solutions. Headquartered in Parsippany, NJ with it's Global Support Center in Toronto, Canada, the end client is the only Workforce Management software company leveraging industry specific knowledge repositories of work rules and best practices to speed our clients' time-to-benefit, maximize their return-on-investment, reduce their long-term costs, and dramatically increase employee satisfaction and productivity. The end client's WFM success is reflected in an impressive client list of commercial and public sector institutions that range in size from 1,000 to over 130,000 employees
Overall Profile
The incumbent will be responsible for providing Client focused application and technical support for the client's Workforce Management Suite of products in large and complex organizations. This includes the troubleshooting of application, network connectivity and performance related issues at Level 2. This role includes championing the support of the core product. The position is primarily based in the end client's Global Support Center, Toronto, ON Canada.
Responsibilities
· Support existing legacy clients and new Work Force Client product lines. Develop a close working relationship with client Level 1 support and to ensure that issues are assessed and logged in the company's Service Management System accurately. Ensure that Clients are regularly updated with the status of open cases and that diagnosis and treatment of these issues are performed according to Service Level Agreements and business prioritization factors.
· To advise and provide problem diagnosis on client implementations from the technical point of view. Proactively uncover potential problems in client environments before issues arise. This many include reviewing specific application code to identify issue root cause.
· When issues arise the incumbent should use best judgment to immediately resolve the issue, completely diagnose and document the issue before escalating to Tier 3 or generate an escalation to the core Development team or Product Management.
· If the issue is escalated, the Global Support Analyst must continue to maintain ownership of issue and drive it to resolution on behalf of the Client.
· Needs assessment, including analysis and documentation of time & attendance, payroll and scheduling rules; identification and implementation of system and custom solutions to these requirements
· Define, analyze and implement special customer requirements; including design and programming of Customized system enhancements based on user defined criteria
· Participate in the implementation of the end client's Workforce Management Suite of products
· Participate in the "best practices" programming and parameter setup of system to accommodate customer driven time & attendance, payroll and scheduling rules; provide validation and logic testing of these rules
Profile
· Excellent communication skills (written and verbal) – French considered an asset
· J2EE programming experience of an intermediate level at a minimum
· Understanding of customer service and Service Level Management
· Self managed, able to monitor own caseload
· Ability to manage multiple issues simultaneously within a high activity, fast paced and evolving environment
· A positive solution orientated attitude
· Confidence in dealing with external Client and Partner situations
· Independently responsible and able to work in pressured situations as part of a team
· Quick learner, adaptable, professional and diligent
Skills/Experience
· 2-3 years of Customer Service (client facing) support experience
· 2-5 years of technical application support experience
· 2-5 years of business analysis/troubleshooting experience
· Superior technical knowledge and experience with MS SQL server and Oracle along with windows NT, 2000 and 2003/5 application support
· Experience with Delphi programming
· Intermediate or Senior level Programming experience to J2EE standards
· Solid technical understanding of web-based technologies such as J2EE, XML, BEA WebLogic, IBM Websphere and Linux
· Experience with enterprise-wide HRIS, payroll, and/or Time & Attendance systems (ADP, PeopleSoft, SAP, Oracle, Ceridian, etc.)
· Knowledge of Human Resource and Payroll Administration policies, guidelines, and workflow for mid-sized and large organizations
· Outstanding analysis skills to quickly understanding your client's business issues and to define the optimal solution to leverage product capabilities.