Jobs
>
Winnipeg

    Patient Relations Associate - Winnipeg, Canada - Winnipeg Regional Health Authority

    Winnipeg Regional Health Authority
    Winnipeg Regional Health Authority Winnipeg, Canada

    5 days ago

    Winnipeg Regional Health Authority background
    Permanent
    Description

    Requisition ID:

    Position Number:

    Posting End Date : Open Until Filled

    City: Winnipeg

    Employer: Winnipeg Regional Health Authority

    Site: WRHA Corporate

    Department / Unit: Patient Relations

    Job Stream: Clinical Support

    Union: Non Union

    Anticipated Start Date: 05/01/2024

    FTE: 1.00

    Anticipated Shift: Days

    Work Arrangement: In Person

    Daily Hours Worked: 7.75

    Annual Base Hours: 2015

    Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We're united by a shared commitment to excellent and equitable health care.

    Position Overview

  • Build rapport and trust with patients, care home residents, their families and friends from varying cultural, socioeconomic, and religious backgrounds to assist them in navigating the health system by handling all requests with sensitivity and providing information and appropriate resources or referrals.
  • Facilitates conflict management and complaint resolutions for the most complex and sensitive situations. The position serves as a patient resource for matters related to complaint resolution, compliance, policies and procedures.
  • Act as the primary liaison between patient and site/service stakeholders when responding to patients' complaints or critical incidents.
  • Receive, acknowledge, and act as a primary contact for patients, care home residents, families and friends regarding their concerns and complaints about the health care services provided, including partnering with patient safety to provide consistent communications during critical incident reviews.
  • Serve as the family's primary contact for information and updates as the review progresses and will facilitate initial disclosure and final disclosure to the patient/family, including supporting care providers (including physician) and leaders to share information with clarity and compassion.
  • Triage requests, suggestions, concerns, and complaints following established processes and navigate resolutions to ensure all concerns are given impartial consideration and appropriate responses.
  • Ensure appropriate resources are determined to engage with patients, care home residents, family members, friends, and clinicians including care teams, senior leadership and physicians to collect information to review complaints related to the health services, consulting with and escalating possible critical incidents to patient safety.
  • Appropriately inform senior management of specific and aggregate complaint information, highlighting trends and opportunities to improve patient, care home resident, family and friend experiences.
  • Provide appropriate responses to patients, care home residents, their families and friends on behalf of the service delivery organization (SDO).
  • Provide input and recommend potential quality improvements based on information from patients, care home residents, their families and friends regarding their experiences to enhance future patient experience.
  • Share patient experiences with health leaders to support improvements to health system performance and models of care.
  • Foster a culture of safety and inclusion and support health services leaders and in contributing to building a healthy culturally safe workplace and positive environments.

    • Experience

  • 5 years of experience working directly with patients and families.
  • 3 years of experience applying and implementing quality, risk management and patient safety principles and procedures including for occurrence reporting and disclosures.
  • 3 years of experience delivering services to culturally diverse individuals from a variety of backgrounds, preferably including direct experience working with the Indigenous peoples and communities of Manitoba including the First Nations, Metis and Inuit and supporting reconciliation and acting to address historical and contemporary health care issues.
  • 3 years of experience applying the directives of legislation (e.g. The Evidence Act, Personal Health Information Act and Protection for Persons in Care Act).

    • Education (Degree/Diploma/Certificate)

  • Post-secondary degree in a relevant discipline such as health/social sciences, communications, health information services from an accredited educational institution.
  • A certificate in quality management, patient safety, mediation or conflict resolution are assets.
  • An equivalent combination of education and experience may be considered.

    • Certification/Licensure/Registration

  • Active member in good standing of an associated regulatory body as appropriate.

    • Qualifications and Skills

  • Demonstrated staff level leadership capabilities. The provincial health system in Manitoba has adopted the framework.
  • Conflict Resolution and Mediation skills is as asset.

    • Physical Requirements

  • Must be able to work safely in a typical computerized office environment; frequent meetings including in clinical care rooms at hospitals and/or resident care facilities, and to lift and carry items of up to approximately 10 kg.
  • Interruptions from stakeholders are common; dedicated and focused time for planning and concentration can be scheduled.
  • Travel to other health services facilities throughout the province requiring a valid Manitoba driver's license and use of a personal motor vehicle.
  • Must be able to work flexible hours to accommodate service requirements through scheduled overtime and on call work as required.

    • This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

    Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

    Interviewed candidates may be called upon to participate in a skills assessment.

    Any application received after the closing time will not be included in the competition.

    We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

  • WRHA Corporate

    Patient Relations Associate

    6 days ago

    WRHA Corporate Winnipeg, Canada

    **Requisition ID**: 357344 · **Position Number**: · **Posting End Date**: Open Until Filled · **City**: Winnipeg · **Employer**: Winnipeg Regional Health Authority · **Site**:WRHA Corporate · **Department / Unit**: Patient Relations · **Job Stream**: Clinical Support · **Union** ...

  • WRHA Corporate

    Patient Relations Associate

    5 days ago

    WRHA Corporate Winnipeg, Canada

    **Requisition ID**: 336951 · **Position Number**: · **Posting End Date**: May 19, 2023 · **City**: Winnipeg · **Site**: WRHA Corporate · **Work Location**: Winnipeg Corporate · **Department / Unit**: Client Relations and RL · **Job Stream**: Clinical Support · **Union**: EXEMPT ...

  • Pan Am Clinic

    Patient Relations Associate

    6 days ago

    Pan Am Clinic Winnipeg, Canada

    **Requisition ID**: 357344 · **Position Number**: · **Posting End Date**: Open Until Filled · **City**: Winnipeg · **Employer**: Winnipeg Regional Health Authority · **Site**: WRHA Corporate · **Department / Unit**: Patient Relations · **Job Stream**: Clinical Support · **Union* ...

  • Franklin Electric

    Customer Relations Associate

    1 week ago

    Franklin Electric Winnipeg, Canada

    **GENERAL DESCRIPTION OF POSITION** · Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular m ...

  • Volunteer Manitoba

    Public Relations Associate

    1 week ago

    Volunteer Manitoba Winnipeg, MB, Canada

    Volunteer Opportunities | Volunteer Manitoba · Public Relations Associate · Organization Details Organization Name: Oyate Tipi Cumini Yape Address: 606 Selkirk · Winnipeg MB R2W 2N1 Website: Organizational Description: Furniture Bank Volunteer Opportunity Details Volunteer Opp ...

  • Winnipeg Regional Health Authority

    Patient Relations Associate

    3 days ago

    Winnipeg Regional Health Authority Winnipeg, Canada

    Requisition ID: · Position Number: · Posting End Date: Open Until Filled · City: Winnipeg · Site: WRHA Corporate · Department / Unit: Quality, Patient Safety & Accreditation · Job Stream: Clinical Support · Union: Non Union · Anticipated Start Date: ASAP · FTE: 1.00 · Ant ...

  • Shared Health

    Patient Relations Associate

    1 week ago

    Shared Health Winnipeg, Canada Permanent

    Position Overview · Build rapport and trust with patients, care home residents, their families and friends from varying cultural, socioeconomic, and religious backgrounds to assist them in navigating the health system by handling all requests with sensitivity and providing infor ...

  • Pan Am Clinic

    Patient Relations Associate

    2 weeks ago

    Pan Am Clinic Winnipeg, Canada Full time

    Requisition ID: · Position Number: · Posting End Date: Open Until Filled · City: Winnipeg · Employer: Winnipeg Regional Health Authority · Site: WRHA Corporate · Department / Unit: Patient Relations · Job Stream: Clinical Support · Union: Non Union · Anticipated Start Da ...

  • WRHA Corporate

    Patient Relations Associate

    3 days ago

    WRHA Corporate Winnipeg, Canada Permanent

    Position Overview · Build rapport and trust with patients, care home residents, their families and friends from varying cultural, socioeconomic, and religious backgrounds to assist them in navigating the health system by handling all requests with sensitivity and providing infor ...

  • Shared Health

    Patient Relations Associate

    5 days ago

    Shared Health Winnipeg, Canada Full time

    Requisition ID: · Position Number: · Posting End Date: May 8, 2024 · City: Winnipeg · Employer: Shared Health · Site: Shared Health - Health Sciences Centre · Department / Unit: Patient Relations · Job Stream: Clinical Support · Union: Non Union · Anticipated Start Date: ...

  • Franklin Electric

    Customer Relations Associate

    1 day ago

    Franklin Electric Winnipeg, Canada Full time

    Primary owner of a group of customers driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. · Key Responsibilities ...

  • Walmart

    Overnight Merchandising Store Associate

    6 days ago

    Walmart Winnipeg, Canada

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** · **What you'll do...** · To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. ...

  • The Dufresne Group

    Store Warehouse Associate

    1 week ago

    The Dufresne Group Winnipeg, Canada

    Store Warehouse Associate Full Time Career Opportunity · Dufresne Furniture and Appliances is currently seeking a Full Time Store Warehouse Associate for our Winnipeg store located at 880 Nairn Avenue. · As a Store Warehouse Associate you will be responsible for assisting in all ...

  • Walmart Canada

    Overnight Assistant Manager

    2 days ago

    Walmart Canada Winnipeg, Canada

    **Position Summary... **:To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales. · **What you'll do...**: · 1. As a member of the Store Management Team drive ...

  • Walmart

    Administrative Store Support

    6 days ago

    Walmart Winnipeg, Canada

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** · **What you'll do...** · The purpose of the Office Associate is to maintain store finances, financial integrity and accuracy, pricing integrity, inventory contr ...

  • Efficiency Manitoba

    Mechanical Systems Professional

    1 week ago

    Efficiency Manitoba Winnipeg, Canada

    Efficiency Manitoba is Manitoba's newest Crown corporation, focused on reducing electricity and natural gas consumption - helping customers save energy, money, and the environment. We are looking for individuals that have the experience, skills, and passion to help build and cont ...

  • Revera Inc.

    Clerk (Full Time)

    4 days ago

    Revera Inc. Winnipeg, Canada Full time

    **Description** · - Revera is a leading owner, operator and investor in the senior living sector. We offer seniors' apartments, independent living, assisted living, memory care and long term care. We understand how to create the best experience for people living in a Revera home. ...

  • Walmart

    Administrative Store Support

    6 days ago

    Walmart Winnipeg, Canada

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** · **What you'll do...** · The purpose of the Office Associate is to maintain store finances, financial integrity and accuracy, pricing integrity, inventory contr ...

  • AutoCanada Inc.

    Regional People

    1 week ago

    AutoCanada Inc. Winnipeg, Canada

    **Regional People & Culture Business Partner - East and Central** · AutoCanada is looking for a People & Culture Business Partner for East and Central Region (Ontario, Quebec and Manitoba) responsible for providing people management support, advice, and consultative services in p ...

  • Walmart Canada

    Directs Store Delivery Associate

    12 hours ago

    Walmart Canada Winnipeg, Canada

    **Position Summary... **:Working as a Directs Store Delivery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Directs Store Delivery Associate coordinates and efficiently processes direct and local merchandise for delivery to the salesfl ...