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    Manager, Customer Service - Surrey, Canada - Farm Credit Canada

    Farm Credit Canada
    Farm Credit Canada Surrey, Canada

    5 days ago

    Default job background
    Full time
    Description

    Closing Date (MM/DD/YYYY):

    05/14/2024

    Worker Type:

    Permanent

    Language(s) Required:

    Term Duration (in months):

    Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

    $101,804 - $137,736Leadership skills rewarded:
    Take a lead role in your district's customer service team, with a focus on the relationship management process. You'll coach a team responsible for a combination of loan administration and credit submissions for lending to agriculture producers, providing added value to team and customers.

    What you'll do:

    • Lead a high-performing team responsible for customer service and support functions, credit submissions, and agriculture lending
    • Ensure strong partnerships among district staff to support customer service
    • Maintain your district's budget and manage daily operations, facilities management, meetings and event planning
    • Work with the district leadership team to develop and execute business plan and marketing strategies
    • Manage workload priorities, identify employee development requirements, set goals and evaluate performance
    • Ensure compliance on audits, arrears and other reports

    What we're looking for:

    • A decision-maker who confidently manages and implements change
    • A leader who builds relationships
    • A multi-tasker with an aptitude for a combination of loan administration and lending
    • Ability to adapt quickly to changes in a fast-paced environment

    What you'll need:

    • A degree in administration or business and at least five years of related experience (or equivalent combination of education and experience)
    • A proven track record in agricultural or commercial financial services
    • An understanding of accounting and legal documentation
    • Experience in loan portfolio management practices, approaches and techniques
    • Strong leadership and organizational skills
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