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    Configuration Management Database - Toronto, Canada - Interac Corp.

    Interac Corp.
    Interac Corp. Toronto, Canada

    2 days ago

    Default job background
    Full time
    Description

    Configuration Management Database (CMDB), Senior Specialist

    At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that's not all. Whether we're leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

    Want to make a lasting impact amongst a community of creative thinkers, problem solvers, and high-performance application developers? We want to hear from you.

    The CMDB, Senior Specialist will have responsibilities in Interac's enterprise IT Asset Management (ITAM) practice, through the compliance to processes, procedures, and policies, aligned with ITIL and ISO/IEC compliance standards. This role will own and manage the integrity, confidentiality, and availability of Interac's CMDB/CSDM as it relates to hardware and software IT assets, reporting directly to the Leader, BISO & IT Compliance Management.

    You'llbe responsible for:

  • An ITIL aligned and ISO/IEC 27001 compliant ITAM practice.
  • Auditability of assets through the entire asset lifecycle
  • Integrity and 360-degree coverage of Interac's CMDB/CSDM
  • Recording and maintaining CIs (within scope) in the CMDB
  • Performing configuration audits and remediation and assisting the Process Manager with audits and report generation
  • Ensuring that the CMDB is updated upon successful change implementation (any manual updates, as most updates will be propagated from Discovery/BigFix)
  • Meet with product and process stakeholders to gather necessary information for decision-making to map Services and Service offerings.
  • Continuous improvement of the CMDB/CSDM
  • Maintaining an indexable, searchable, and reportable CMDB/CSDM
  • The entire CMDB/CSDM lifecycle, including CI relationship mappings.
  • Responsible for the discovery data in the global IT environment, including managing new subnets and v-centers and analyzing CI discovery issues.
  • Troubleshoots reported Discovery errors and anomalies and apply solutions or workarounds to the known problems.
  • Provides analysis and identifies the root cause of Discovery and related CMDB issues.
  • Develops clear and concise documentation regarding the Discovery Process and Schedules updating as needed.
  • Implement Discovery Changes needed to support CMDB changes.
  • Participating and presenting in the monthly ITAM steering committee
  • Being an active stakeholder in Interac's adjacent ITIL practices; Incident, Problem, Change, Documentation, BISO
  • Being an active stakeholder in Interac's vendor, risk, and vulnerability management practices

    • You bring:

  • 5+ years experience in Information Technology, ideally with ServiceNow and CMDB/CSDM experience.
  • ISO 19770/27001 certification an asset.
  • ITIL 4 certification an asset.
  • Bachelor's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering or equivalent.
  • Master's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering would be an asset.
  • Experience with Asset and Configuration Management processes, procedures and Service Management processes.
  • Hands on experience with Asset / CMDB tools
  • Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear.
  • In-depth knowledge of networking, including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, network devices, and virtualization environments configurations, i.e., Hyper-V, VMware.
  • In-depth knowledge of the ServiceNow reconciliation process and identifying the frameworks related to ServiceNow mapping.
  • In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.
  • Experience with Application Service Mapping and have completed the ServiceNow discovery fundamentals certification.
  • Familiar with the Common Services Data Model.

    • How we work
    We know that exceptional people have great ideas and are passionate about their work.Our culture encourages excellence and actively rewards contributions with:

    Connection: You're surrounded by talented people every day who are driven by their passion of a common goal.

    Core Values: They define us. Living them helps us be the best at what we do.

    Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

    Education: To ensure you are the best at what you do we invest in you

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