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    Customer Service Consultant - Markham, ON, Canada - Pet Valu

    Pet Valu
    Pet Valu Markham, ON, Canada

    1 week ago

    Pet Valu background
    Full time
    Description
    Bilingual Customer Care Representative - Talent Community page is loaded Bilingual Customer Care Representative - Talent Community
    Apply locations 0001 – Markham Office time type Full time posted on Posted 30+ Days Ago job requisition id R21119 Location: Markham,

    Ontario Job Description:

    Reporting to the Manager of Customer Care, the Bilingual Customer Care Representative will support Pet Valu's Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to, phone calls, emails, and Social Media.

    The Bilingual Customer Care Representative will have excellent communication skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain loyalty and exceed customer expectations at every turn.

    Protect the brand at all times.
    Escalate roadblocks standing in the way of exceeding exceptional service.
    Ensure service levels and metrics are achieved or exceeded.
    Participate in weekly team building exercises.
    Learn and use Pet Valu's ticketing system to ensure accurate data collection and prompt follow-ups.

    Always be on-time for designated shifts that will include a mix of evenings and weekends that support all time zones across Canada.

    Bilingual in French/English required
    ~ High School Graduate; University or College Degree an asset
    ~1-3 years' customer support experience. Ecommerce experiences an asset
    ~ Attention to detail, and a sense of urgency are required as all customer service inquiries require immediate action.
    Flexible to work rotational evenings, weekends, and Stat holidays.
    We believe in investing in the development of our people and have an industry-leading promotion rate.

    Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners.

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