Jobs
>
Toronto

    Onboarding Program Director - Toronto, Canada - Caret

    Caret
    Caret Toronto, Canada

    3 days ago

    Default job background
    Full time
    Description

    CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.

    Our team-defined values guide how we show up for each other, for our partners, and for our customers:


    • We succeed together


    • We embrace progress


    • We care big


    • We create space

    To join our remote-first, engage from anywhere team, visit

    Overview

    The Onboarding Program Director oversees the Onboarding Team responsible for implementation, data migration and onboarding for our CARET Legal clients. CARET Legal is our cloud-based legal practice management, billing, and accounting software. Reporting to the SVP of Client Services, you will support CARET's mission, vision & values as you lead, coach, and guide our client facing Onboarding Team.

    A successful Onboarding Program Director is a high-performance, innovative, proactive, customer-centric, and experienced leader. You will work collaboratively and cohesively with our Sales, Engineering, Support, Training, and Customer Success teams. You will build strong relationships with clients, facilitate creative solutions, manage resources, and focus on delivering exceptional service.

    Responsibilities

    As the Onboarding Program Director, you will lead CARET Legal's Onboarding Program and Team of project managers and product experts. This team facilities the client onboarding experience from initial enrollment through the first billing cycle (about 75 days).

  • Lead, mentor, and strategically guide the Onboarding Project Managers to achieve company and career goals
  • Liase and collaborate with the ETL engineering team to deliver a positive and seamless onboarding experience for our clients
  • Build a strong rapport with our clients and partners to mitigate onboarding escalations
  • Facilitate a culture of continuous learning, improvement, and accountability to scale the onboarding process
  • Demonstrate a thorough knowledge of the company's products including new features
  • Develop an in depth understanding and continuously improve the client implementation, data migration and onboarding project management process
  • Strong interpersonal and team player skills with an ability to communicate at all levels, both to internal and external stakeholders.

    • Requirements

  • Bachelor's degree or 5+ years of relevant experience
  • 3-5 years client-facing experience in the legal, legal technology, or SaaS field
  • Experience with net new and legacy customer Onboarding
  • Management of a portfolio of clients/projects; experience with program management and designing effective processes
  • Experience managing a remote, high performing, client-facing team
  • Capable of managing client escalations and having tough conversations with clients
  • Experience with Microsoft Office products and project management tools (Jira, SalesForce, Confluence)
  • Passion for mentoring and developing people
  • Creative problem solver; communicates with cross-disciplinary project teams and leverages prior experience to develop appropriate solutions
  • Self-starter, goal-oriented and conscientious about meeting deadlines and follow through
  • Ensures lessons learned applied to future efforts
  • Project Management certification a plus
  • Accounting experience is a plus

    • Benefits

  • Flexible PTO
  • Paid Sick Days
  • Summer Fridays
  • No meeting Fridays
  • Extended Medical, Dental and Vision Coverage
  • Life Insurance, Long-term and Short-term Disability leave Coverage
  • RRSP plan with company match
  • Education Reimbursement Plan
  • Sun Life

    Program Director

    1 week ago

    Sun Life Toronto, Canada

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...

  • PLASP Child Care Services

    Program Director

    3 days ago

    PLASP Child Care Services Toronto, Canada

    **Location**:St. Isaac Jogues C.S · **Address**:1330 York Mills Rd. Toronto, ON M3A 1Z8 · **Component**:Before and After School - Kindergarten Age Children · **Total Hours Per Day**:5 · **Education**:Registration with the College of ECE (RECE) is required for this position · **No ...

  • Royal Bank of Canada

    Director, Program Manager

    1 day ago

    Royal Bank of Canada Toronto, Canada

    **Job Summary** · **What is the opportunity?** · The Business and Client Services (BCS) group is the functional core of RBC Capital Markets' trading activities. We provide our business partners greater efficiency, scalability and control along the Client Journey and transaction l ...

  • Royal Bank of Canada

    Director, Strategic Programs

    6 days ago

    Royal Bank of Canada Toronto, Canada

    **Job Summary** · **What is the opportunity?** · Global Functions Technology (GFT) delivers innovative and impactful technologies for business functions across the enterprise. The team leads the development of IT solutions for Finance, Human Resources, Risk, Audit, Legal and Comp ...

  • Sun Life

    Director, Wealth Oversight Programs

    6 days ago

    Sun Life Toronto, Canada

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...

  • Jacobs Engineering Group Inc.

    Program Director, Transit and Rail

    1 day ago

    Jacobs Engineering Group Inc. Toronto, Canada

    **Your Impact**: · - Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facil ...

  • Springer Nature

    Clinician Educator and Program Director. Nephrology

    1 day ago

    Springer Nature Toronto, Canada

    **Clinician Educator and Program Director. Nephrology**: · - Employer- Hospital for Sick Children- Location- Toronto (Region), Ontario (CA)- Salary- CAD $227,000-276,000 per annum will be commensurate with qualifications and experience- Closing date- 2 Mar 2024- Discipline · Clin ...

  • University of Toronto

    Associate Director, Program Services, Professional

    3 days ago

    University of Toronto Toronto, Canada

    **Date Posted**:04/15/2024 · **Req ID**: 36955 · **Faculty/Division**: School of Management · **Department**: Joseph L. Rotman School of Management · **Campus**: St. George (Downtown Toronto) · **Position Number**: · **Description**: · **About us**: · The Rotman School of Manage ...

  • Condominium Authority of Ontario

    Director & Deputy Registrar - Policy, Programs

    6 days ago

    Condominium Authority of Ontario Toronto, Canada

    **Corporate Background** · The Condominium Authority of Ontario (CAO) is a dynamic, digital organization that supports the province's rapidly evolving condominium sector with information, education and dispute resolution services. We value innovation, collaboration, creativity, a ...

  • PLASP Child Care Services

    Program Director

    1 day ago

    PLASP Child Care Services Etobicoke, Canada

    **Location**:Kingsview Village Junior School, Toronto · **Address**:1 York Rd. Etobicoke, ON M9R3C8 · **Component**:Before and After school - School Age Children · **Total Hours Per Day**:5.5 hours per day · **P**ROGRAM DIRECTOR - BEFORE SCHOOL AND**/ OR** AFTER SCHOOL** PROGRAM* ...

  • Reena

    Director of Programs and Supports

    1 week ago

    Reena Thornhill, Canada

    **Description**: · Reporting to the Chief Operating Officer and supervising Managers and working closely with the Director of Services, the Director of Programs and Supports is responsible for providing leadership, guidance and oversight of the housing and support opportunities t ...

  • PLASP Child Care Services

    Program Director

    4 hours ago

    PLASP Child Care Services North York, Canada

    **Location**:St. Simon C.S (North York) · **Address**:24 Strathburn Blvd. North York, ON M9M2K3 · **Component**:Before and After School - School Age Children · **Total Hours Per Day**:5 (Split Shift) · **Education**:Registration with the College of ECE (RECE) is required for this ...

  • CIBC

    Senior Director, Global Privacy Program Governance

    3 days ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • Spectrum Health Care

    Program Director

    1 week ago

    Spectrum Health Care Mississauga, Canada

    **Company Description** · Your happiness and well-being are top priorities at Spectrum We offer competitive wages, paid sick days, RRSP matching and more · We are hiring a **Program Director** to join our team in **Mississauga.** · The P**rogram Director **leads the development a ...

  • Trails Youth Initiatives

    Program Director

    6 days ago

    Trails Youth Initiatives Stouffville, Canada

    **Program Director** · (Youth Outdoor Program) · **Organization**: Trails Youth Initiatives · **Location**: Stouffville, Ontario · **Employment type**: Full-time; maternity leave contract: June 2024-December 2025 · **Hiring Range**: $ $55 000 annual salary · **Location and hours* ...

  • PLASP Child Care Services

    Program Director

    1 day ago

    PLASP Child Care Services Mississauga, Canada

    **Location**:Plum Tree Park P.S. · **Address**:6855 10th Line W. Mississauga · **Component**: Before and After School Program - School Age Kindergarten · **Total Hours Per Day**:5.25 hours (Split Shift)** · **Education**:Registration with the College of ECE (RECE) is required for ...

  • PLASP Child Care Services

    Program Director

    3 days ago

    PLASP Child Care Services Mississauga, Canada

    **Location**:San Lorenzo Ruiz C.S. · **Address**:100 Barondale Dr., Mississauga, ON, L4Z 3R1 · **Shift Type**:ELCCC (Rotating shifts) · **Total Hours Per Day**:8 · **Education**:Registration with the College of ECE (RECE) is required for this position · **Note**: Start date will ...

  • PLASP Child Care Services

    Program Director

    1 day ago

    PLASP Child Care Services Brampton, Canada

    **Location: Lester B Pearson** · **Address: 140 Howden Blvd, Brampton Ont, L6S 2G1** · **Component: Before and After School, Kindergarten Age Children** · **Total Hours Per Day: 5 (split shift)** · **Education: Registration with the College of ECE (RECE) is required for this posi ...

  • PLASP Child Care Services

    Program Director

    3 days ago

    PLASP Child Care Services Brampton, Canada

    **Location**:Westervelts Corners PS · **Address**: 20 Brickyard Way Brampton · **Component**:Before & After School Program · - School Age Children · **Total Hours Per Day**:5.5 (Split Shift) · **Education**:Registration with the College of ECE (RECE) is required for this position ...

  • PLASP Child Care Services

    Program Director

    3 days ago

    PLASP Child Care Services Brampton, Canada

    **Location**:Massey Street PS · **Address**:95 Massey Street, Brampton, ON, L6S 3A3 · **Component**:Before and After School - Kindergarten Age Children · **Total Hours Per Day**:5.5 (split shift) · **Education**:Registration with the College of ECE (RECE) is required for this pos ...