Jobs
>
Calgary

    Mortgage Default Specialist, Residential Services - Calgary, Canada - CMLS Financial

    CMLS Financial
    CMLS Financial Calgary, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Job Details

    Description

    Mortgage Default Specialist, Residential Services (12-month contract)

    Toronto, ON or Calgary, AB

    Salary: $45,000 - $55,000

    CMLS Financial is looking for a Mortgage Default Specialist, Residential Services to join our growing team.

    Reporting to the Manager, Loss Mitigation, the Default Specialist is responsible to work directly with borrowers to mitigate mortgage, tax, and condominium arrears, and determine the best workout solutions within insurer guidelines, to cure default circumstances. The Mortgage Default Specialist will also manage the fire insurance claims process. This position requires you to work directly with the borrowers, management teams, and business partners (i.e., Retention, Default Lawyers) to mitigate loss.

    About the Role:

  • Daily review of arrears and identify any trending activities
  • Review all new information received from borrower and update internal systems as required
  • Working directly with borrower in mitigating further arrears and determine best solutions within insurer guidelines. Seek approval from management and/or Insurer for anything over guidelines
  • Inbound and Outbound calls to and from all borrowers and related parties to cure arrears
  • Send appropriate notification regarding returned payments and/or arrears notification to borrowers
  • Ensure responses to emails, faxes and voice messages are completed within SLA
  • Work towards solutions which best reduce overall loss or potential losses
  • Determine when a loan is not collectable and recommend legal action
  • Set listing prices and shortfall sale exceptions within internal and insurer guidelines
  • Liaison with solicitors and insurers during the legal process to ensure proper management of files
  • Prepare and submit proof of claims for bankruptcy, work with trustees where applicable
  • Prepare and submit claims to mortgage insurers in the required timeframe (including supplementary claims)
  • Document calls through an IVR system, and record detailed notes in customer file
  • Monthly provision reports for loans in legal action
  • Monthly reporting to mortgage insurer regarding delinquencies
  • Collaborate and partner with other departments to support daily operations
  • Protect private and confidential information

    • This role is for you if you have:

  • 3+ years in residential mortgage default, administration, or call centre roles
  • Post secondary degree or related work experience
  • Proficiency in Excel, SharePoint, and other office applications
  • Bilingual proficiency in French and English, both written and verbal is an asset
  • Experience with IVR systems an asset
  • Excellent customer service skills and problem-solving skills
  • Excellent oral and written communication skills
  • Effective communicator and collaborator
  • Strong interpersonal relationship building and listening skills
  • The ability to thrive in a team-oriented, fast-paced environment
  • Strong organizational and time management skills, with the ability to manage multiple priorities
  • Professionalism, judgment, and integrity in daily operations
  • The ability to take initiative and can work independently
  • High attention to detail
  • Conflict Resolution skills

    • Who are we?

    Established in 1974, CMLS Financial is the leading provider of capital solutions for commercial property owners, developers and real estate investors. We have over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast. Some of Canada's most prominent banks, investment managers, insurance companies, and pension funds rely on CMLS Financial for a variety of critically important mortgage services. What sets us apart is our customer forward approach. Building on our solid foundation of financial strength and experience, we continue to deliver unparalleled capital solutions for all our clients needs.

    You will love working here

    Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Our employees can gain valuable industry exposure, lots of learning opportunities, and truly impact the business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.

    Equal Opportunity Employer

    CMLS Financial is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Aboriginal/Native American status or any other legally protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

    We want to hear from you

    If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today We thank all applicants for their time in applying, however we will only contact those selected for an interview. Consideration of applications will begin immediately and continue until the position is filled.

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

  • A1 Chesney Heating & Air

    Service Technician, Residential

    3 weeks ago

    A1 Chesney Heating & Air Calgary, Canada

    **Residential HVAC Service Technician** · **Reports To**:General Manager and/or Operations Manager · **Status**: Full-time, Regular · **Category**: Service · **Location Name**: A1 Chesney · **Location Address**: Calgary, AB · **Join the team of experts and realize your true poten ...

  • ARPI'S INDUSTRIES LTD

    Residential Service Plumber

    3 weeks ago

    ARPI'S INDUSTRIES LTD Calgary, Canada

    **Residential Service Plumber** · **Arpi's Industries, **Calgary's number one residential, new home installations and retrofit company, is looking for boiler installers and service technicians to join our team. · We are an equal opportunities company seeking experienced service p ...

  • Clearview Services

    Residential Service Plumber

    2 weeks ago

    Clearview Services Calgary, Canada

    **Position: Residential Service Plumber** · **Pay**:$38-$44 per hour plus bonus · We work on the extra paycheck per month is the goal · **Location**:Calgary, Alberta · **Hours**: · Full-Time · Monday to Saturday, · One call once every 9 weeks · **Benefits**: · - Bonus Plan And Sp ...

  • Wiehler Mechanical LTD.

    Residential Service Plumber

    2 weeks ago

    Wiehler Mechanical LTD. Calgary, Canada

    Are you a plumbing pro ready to make waves in Calgary's thriving scene? **Wiehler Mechanical Ltd.** invites you to be the next **Residential Service Plumber** to join our dynamic team If you're passionate about pipes, ace at fixes, and crave a career adventure, keep reading · **P ...

  • My Calgary Plumber

    Residential Service Plumber

    1 week ago

    My Calgary Plumber Calgary, Canada

    * Alberta Journeyperson · - Clean Drivers Abstract · - Strong Communications Skills · - Minimum 5 Years Experience · - Estimate Based on Last Year $95,000 · **Job Types**: Full-time, Permanent · **Salary**: $33.00-$45.00 per hour · **Benefits**: · - Company car · - Dental care · ...

  • C Mac Mechanical

    Residential Ac Service Tech

    1 week ago

    C Mac Mechanical Calgary, Canada

    C Mac Mechanical is currently looking for an experienced residential AC service technician. · BONUS if you have worked with low voltage controls and residential refrigeration. · We offer great benefits and competitive wages. You can e mail your resume or fax it to No phone calls ...

  • CMLS Financial

    Servicing Administrator, Residential Services

    2 weeks ago

    CMLS Financial Calgary, Canada Full time

    Job Details · Description · Servicing Administrator, Residential Services (12-month contract) · Toronto, ON or Calgary, AB · Salary: $45,000 - $55,000/yr · CMLS Financial is looking for a Servicing Administrator, Residential Services to join our growing team. · As an impor ...

  • Aire Serv

    HVAC Technician Residential Services

    2 weeks ago

    Aire Serv Calgary, Canada

    We are seeking a skilled and dedicated HVAC Technician to join our team. The HVAC Technician will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in residential, commercial, and industrial settings. The ideal candidate ...

  • Effective Facility Services

    residential cleaning service manager

    2 weeks ago

    Effective Facility Services Calgary, Canada

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · Tasks · Establish or implement policies and procedures for staff · Plan and control budget and inventory · Manage contracts for advertising or marketing strategies · Hire, train and supervis ...

  • Effective Facility Services

    residential cleaning service manager

    2 weeks ago

    Effective Facility Services Calgary, Canada

    Education: Secondary (high) school graduation certificate · Experience: 1 year to less than 2 years · Tasks · Establish or implement policies and procedures for staff · Plan and control budget and inventory · Manage contracts for advertising or marketing strategies · Hire, train ...

  • CMLS Financial

    Customer Service Specialist, Residential Services, Call Centre

    1 week ago

    CMLS Financial Calgary, Canada Full time

    Job Details · Description · Customer Service Specialist, Residential Services, Call Centre (12-month contract) · Toronto, ON or Calgary, AB · Salary: $45,000 - $55,000/yr · Passionate about customer service? Experienced in the mortgage industry? Looking for a team-oriented ...

  • CMLS Financial

    Team Lead, Loan Administration, Residential Services

    3 weeks ago

    CMLS Financial Calgary, Canada Full time

    Job Details · Description · Team Lead, Loan Administration, Residential Services · Calgary, AB or Toronto, ON · Salary Range: $65,000 - $75,000/yr · CMLS Financial is looking for a Team Lead, Loan Administration to join our growing team. · The Team Lead, Loan Administration, ...

  • Ridgeline Residential and Commercial Construction

    General Framer

    2 weeks ago

    Ridgeline Residential and Commercial Construction Calgary, Canada

    Ridgeline Residential and Commercial Construction Inc., is a professional construction company specializing in framing services for businesses and residential customers alike. · - Ridgeline Residential and Commercial Construction Inc. is currently looking for a General Framer to ...

  • Strategic Group

    Residential Property Management Calgary

    1 week ago

    Strategic Group Calgary, Canada

    Strategic Group owns and develops office, retail, and residential properties across Canada. Beyond real estate, we own business in construction, building services, oilfield services, hospitality, pet care, agriculture, technology, and corporate finance. · Strategic Group has an e ...

  • Strategic Group

    Residential Marketing Coordinator

    2 weeks ago

    Strategic Group Calgary, Canada

    Strategic Group owns and develops office, retail, and residential properties across Canada. Beyond real estate, we own business in construction, building services, oilfield services, hospitality, pet care, agriculture, technology, and corporate finance. · Residential Marketing Co ...

  • CMLS Financial

    Manager, Residential Underwriting

    2 weeks ago

    CMLS Financial Calgary, Canada

    **Manager, Residential Underwriting** · **Calgary, AB** · CMLS Financial, one of Canada's largest Residential lenders, is looking for a Manager, Residential Mortgages to join our growing team. As a Manager, Residential Underwriting, you will lead and manage the Underwriters and D ...

  • Thrice Electrical

    Electrical Apprentice

    3 weeks ago

    Thrice Electrical Calgary, Canada

    **Electrical Apprentice (3rd/4th Year) or Journeyperson - Residential Service** · **Thrice Electrical Ltd. is a residential and commercial electrical contracting company based in Calgary. We're looking for an organized, detail-oriented, and experienced Journeyperson/3rd/4th Year ...

  • Service Experts Canada

    Installer, Residential New Construction

    2 weeks ago

    Service Experts Canada Calgary, Canada

    Overview: · **Residential New Construction HVAC Installer** · **Reports To**:General Manager and/or Operations Manager · **Status**: Full-time, Regular · **Category**: Installation · **Location Name**: Service Experts · **Location Address**: Calgary, AB · **Join the team of exper ...

  • Shane Homes

    Service and Warranty Technician

    2 weeks ago

    Shane Homes Calgary, Canada

    Are you an energetic, service-oriented individual who has a passion for wowing your customers? Shane Homes, a leading residential home builder, has an opportunity to join its customer service team · **Why join our Team?** · At Shane Homes we pride ourselves on providing our emplo ...

  • Prominent Homes Ltd.

    Residential Construction Site Superintendent

    3 weeks ago

    Prominent Homes Ltd. Calgary, Canada

    **About Us**: · Prominent Homes is a leading residential construction company dedicated to building high-quality homes that exceed our clients' expectations. With a commitment to excellence and innovation, we take pride in delivering superior craftsmanship and exceptional custome ...