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    Team Engagement Manager - Brandon, MB, Canada - Spectrum Association Management

    Spectrum Association Management
    Spectrum Association Management Brandon, MB, Canada

    3 weeks ago

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    Description
    This role has a balance of remote and in the office work structure.

    The leader in this role must be able to commute to local office for team collaboration, onsite functions, staff development, and leadership meetings.


    Are you an experienced team leader with a proven record of accomplishment in a customer service environment? Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements? Are you willing to attend evening meetings once or twice per week, typically from 6 p.m.

    to 8 p.m.?

    We would like you to be competitive and quality oriented.

    Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you These traits, together with a positive attitude, will determine your level of success in this role.

    Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers.

    Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.

    We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others.

    We would like to see at least 6 years of solid leadership and management experience, along with a bachelor's degree.


    The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations.

    The Client Relations Manager will be relentless in providing superior front-line customer service at every opportunity. Please visit our website at to learn more about our company and industry.


    In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements.

    The career growth track from this role is into director and senior leadership roles.

    Become the technical expert and specialist on Texas Property Code

    ~ Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery.

    ~ Provides staff with ongoing development, training, and coaching.

    ~ Work closely with the Division President and Business Development Manager on the development of the staff, customer portfolio, and direction of the division.

    ~ Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness.

    ~ Frequent customer evening board meetings and site drives to learn the properties we serve.

    ~ This is a full-time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. This is a salaried position, exempt from overtime.

    If someone asks for help you always volunteer just like they would do for you. What does it look like to be an employee at Spectrum Association Management?

    -93% of employees have felt well supported by management through COVID-19.


    SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
    San Antonio-based homeowners' association management company.
    ~ Forty paid hours per year for community service activities.
    ~11 annual paid holidays.
    ~ Internal Learning and Development Management System.
    ~ Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
    ~ Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
    ~ Phone and mileage allowance

    ~ Office Location:

    ~The Woodlands, Texas 77380 * For more information about Spectrum AM, visit our website at


    If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

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