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    ServiceNow Senior Engineer - Toronto, Canada - Akkodis

    Akkodis
    Akkodis Toronto, Canada

    2 weeks ago

    Default job background
    Description

    Role:
    ServiceNow Senior Engineer

    Duration: 10 Months


    Location:
    Toronto, Ontario, Canada

    Job Description

    Reporting into the Director, ServiceNow and Operations Platform the Senior Engineer, will work in a small team responsible for design, development and integration of stakeholder requirements into ServiceNow.

    The role includes frequent interactions with stakeholders to understand and design new features as well as support and updates existing capabilities.

    Additionally, providing ServiceNow technical leadership and mentoring for the internal ServiceNow team will be essential to advancing the platform and operational model in a sustainable manner
    This hands-on strategic role will be accountable for Providing technical expertise while developing an understanding of the Investments environment to design and implement solutions
    Recommending and implementing best practices across the ServiceNow eco-system to ensure a well designed and sustainable platform

    Improving Operational Practices:
    Leveraging data and operational practice to identify and drive improvements.

    Building Partnership:

    Building strong partnerships with various groups including IT operations, infrastructure, application engineering and business teams to further strengthen the overall effectiveness and efficiency of ServiceNow as an enterprise platform.


    Major accountabilities include:
    ServiceNow Actively contribute to the day to day technical deliverables for ServiceNow
    Interact with multiple internal stakeholders leveraging the ServiceNow platform, including Human Resources, Information Security, Service Desk and Service Management
    Design and implement high quality solutions leveraging best practices and mature delivery methods
    Validate that appropriate work flows, policies, standards and processes are in place.
    Act as technical mentor to internal ServiceNow team

    Qualifications
    Bachelor's degree in business, computer science, engineering or related field.
    Technically proficient with ServiceNow with a demonstrated history of delivering capabilities on the platform in multiple functional areas
    Preference for ServiceNow technical certifications reflecting a deep knowledge of the platform and continuous learning
    Strong understanding of agile practices and continuous delivery
    Strong problem-solving skills and a track record of execution.
    High level of initiative and work well in a team environment.
    Ability to communicate credibly and persuasively with the broader organization
    Exemplifies Investments' Guiding Principles of integrity, partnership and high performance.
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