- Answering customer questions about our products. As we are an omnichannel call center, you should be comfortable answering the phone, chat, or email.
- Strive for first call resolution.
- Work with other departments, as required, to respond to client issues quickly and efficiently.
- Continuously gain knowledge about our products, because no matter how much training you take, you will always have to learn to provide impeccable service to our customers.
- Meet our quality assurance requirements, such as follow-up calls and survey feedback to our customers.
- We also consider productivity or hourly interactions, to ensure that our customers' calls are answered in a timely manner.
- You must be fluently bilingual (in French and English) and be able to respond to customer inquiries in both languages.
- Recently graduated from a college or university degree program in the last 2 years
- You hold a valid license from the AMF in personal lines insurance, OR have successfully completed your exams. We will support you with completing the probationary period required for licensing, if applicable. You must also be prepared to meet and maintain your license requirements, through continuing education or CIP courses.
- It helps if you've done this before, so if you have one year or more of experience in customer service where you were known to be a top producer and left a trail of smiling, happy customers, we want to speak to you If you have but, for less than a year, then it's probably best if you get more experience. We will still be here when you are ready.
- We want people that don't think working in customer service is anything less than an amazing job, that it is an extremely important part of a company's success and is a highly respected role.
- Must obtain your Ontario insurance license (OTL) during the first two years of employment (training included)
- Previous experience working in an inbound call center and/or retail store would be considered a bonus. It would be considered a plus if you have experience supporting an online, digital company.
- We use computers and other technology to do our jobs. You must be comfortable with various forms of technology and be web-savvy.
- A lot changes around here and there is a lot to learn so, you must have a proven ability to shift and pivot as the business requires.
- You need to be skilled at de-escalating customer's concerns and problem solving to reach a resolution.
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
-
Commercial Accelerate New Graduate Program
3 days ago
Scotiabank Quebec City, CanadaNuméro de la demande: 175259 · Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement. · **Programme accéléré des Services aux entreprises pour les nouveaux diplômés (début mai & septembre 2023)** · **Qui sommes-n ...
-
Commercial Accelerate New Graduate Program
3 weeks ago
Scotiabank Quebec City, CanadaRequisition ID: 170083 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Commercial Accelerate New Grad Program (May & September 2023 Start)** · **Who Are We?** · Scotiabank's Commercial Banking professionals are committe ...
-
Commercial Accelerate New Graduate Program
3 days ago
Scotiabank Quebec City, CanadaRequisition ID: 175259 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Commercial Accelerate New Grad Program (May & September 2023 Start)** · **Who Are We?** · Scotiabank's Commercial Banking professionals are committe ...
-
Technicien(Ne) Junior(E) en Structures, Ponts Et
3 weeks ago
SNC-Lavalin Quebec City, Canada** Programme de développement des nouveaux gradués/ new graduate development program ** · Vous êtes technicien(ne) en génie civil passionné(e) de conception de ponts et d'ouvrages d'art? · Nous sommes présentement à la recherche d'un(e) technicien(ne) pour se joindre à l'équipe d ...
-
Technicien(Ne) Junior(E) en Génie Routier
3 weeks ago
SNC-Lavalin Quebec City, Canada** Programme de nouveaux gradués / New graduate program ** · **Pourquoi rejoindre notre équipe ?** · Chaque jour, nous aidons les gens à se rendre à destination de façon sûre et fiable grâce à la conception, à la construction, à l'exploitation, à l'entretien et à la réfection d'a ...
-
Cpi en Ingénierie de Procédés
3 weeks ago
SNC-Lavalin Quebec City, Canada** Programme de développement des nouveaux gradués/ new graduate development program ** · **Pourquoi rejoindre notre équipe ?** · **Présentation de la division** · SNC-Lavalin - Services d'Ingénierie Canada, a démontré de longue date sa capacité à mener à bien des projets dans to ...
-
Gestionnaire Adjoint de Dossiers Invalidité
1 week ago
Sun Life Québec, CanadaOur student and new graduate programs offer a chance to explore Sun Life from the inside. You'll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way. · **Durée: 4 mois** ...
-
Office Assistant C
3 weeks ago
McGill University Québec, CanadaPlease refer to the · job aid for instructions on how to apply. · Hiring Unit: · - Department of Biology_ · Position Summary: · - Receives and provides valuable graduate-related information to Biology graduate students and faculty via the handbook;- Compiles detailed yet concise ...
-
New Grads junior Management Consultant
3 weeks ago
CGI Québec, CanadaThe CGI Montreal office is in the midst of developing its strategic consulting activities (high end and business consulting). · Capitalizing on its large client portfolio and its leading position in Consulting Services, CGI Montreal is planning a massive growth of its Business Co ...
-
Professor in The Inrs-uqo Joint Research Unit
3 weeks ago
INRS Quebec City, CanadaEnergie Matériaux Télécommunications Research Centre · **N**o **23019** · February 16, 2023 to April 24, 2023 · **Context and summary**: · The INRS Énergie Matériaux Télécommunications Research Centre (EMT) is seeking to fill one new tenure-track professor position as part of the ...
-
Program Administrator
2 weeks ago
McGill University Québec, CanadaPlease refer to the · job aid for instructions on how to apply. · Position Summary: · The International Masters for Health Leadership (IMHL) provides healthcare management and leadership education to experienced working professionals in all areas of healthcare. Reporting to the I ...
-
Research Assistant 2
2 weeks ago
McGill University Québec, CanadaPlease refer to the · job aid for instructions on how to apply. · Position Summary: · - This research assistant position will include general lab managing responsibilities in addition to performing a variety of research project-related tasks. · - The research component of the pos ...
-
École de technologie supérieure (ÉTS) Quebec City, Canada**Minister of Economy, Innovation and Energy Research Chair in Quantum Computing - Professor**: · **École de technologie supérieure (ÉTS)**: · **Location: Quebec** · **Date posted: ** · **Advertised until: ** · L'École de technologie supérieur (ÉTS) is a rapidly evolving universi ...
-
Lead Water Damage Technician
2 weeks ago
First Onsite Quebec City, Canada**Position Summary**: · The Lead Water Damage Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met. · The Lead Water Damage Technician will provide assistance and support as req ...
-
Professeure ou Professeur en Sciences Laitières
2 weeks ago
Université Laval Quebec City, CanadaDevelop an original research program in the field of dairy sciences and particularly physicochemical phenomena in milk and dairy products · Teach undergraduates and graduate courses in food science · Supervise graduate students in food science · Participate in Department and Facu ...
-
Research Intern
1 week ago
Hitachi Energy Quebec City, Canada**At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities ...
-
Health, Safety and Environment Intern
2 weeks ago
Hitachi Energy Quebec City, Canada**At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities ...
-
Income Tax Adjuster
2 weeks ago
H&R Block Jonquière Québec, CanadaEducation: Secondary (high) school graduation certificate · - Experience: Experience an asset · - or equivalent experience · **Work setting**: · - Private sector · - Urban area · **Tasks**: · - Ensure accuracy and compliance to accounting standards, procedures and internal contro ...
-
Sales Professional
2 weeks ago
Manitoulin Group of Companies Québec, CanadaCompany Description · Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that ...
-
Program Officer
1 week ago
McGill University Québec, CanadaPlease refer to the · job aid for instructions on how to apply. · Position Summary: · Reporting to the Associate Director Business Development, Healthy Brains, Healthy Lives, the Program Officer works collaboratively with a team of other Program Officers and other HBHL staff to s ...
Bilingual Insurance Advisor, Full Time New Graduate - Ville de Québec, Canada - Definity
Description
Job Description
Please note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours. These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare.
YOUR NEXT STEPS AS NEW GRADUATES
From classroom to career, every step of your journey has an impact on your future. That's why it makes sense to choose a company that offers truly rewarding work and real-life experience. At Definity, your contributions, creativity, and energy will be put to good use, and you'll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.
If you're looking for a company that takes care of its people — full time and part time alike — and has a track record of doing big things, get ready to love it here.
Start date: September 2024 (an earlier start date can be negotiated)
Duration: Full Time Permanent Position
What can you expect in this role?
What do you bring to the role?
About Us
Interested in this role, but don't meet every requirement? We encourage you to apply We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.
What's in it for you?
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Go ahead and expect a lot — you deserve it.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting .
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
