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    Supervisor, Quality Services - Toronto, ON, Canada - Porter Airlines Inc.

    Porter Airlines Inc.
    Porter Airlines Inc. Toronto, ON, Canada

    2 weeks ago

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    Description

    Reporting to the Manager, YYZ Operations, the Supervisor, In-Flight Services is responsible for the daily supervision and oversight of cabin crew and all related responsibilities.


    Performs regular ramp inspections to validate Cabin Crew compliance with Canadian Aviation Regulations, workplace safety and Porter's Brand and Service Standards
    Participate in operations to ensure on-time performance
    Monitoring of attendance reports
    Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
    Act as a key liaison to counsel Cabin Crew on a daily basis opening channels of communication, demonstrating support and commitment to their needs
    Address and improve morale issues on-line, while highlighting areas of concern which will be raised to the Director, In-Flight Services
    Provide care, guidance and assistance whenever abnormal circumstances occur (onboard, emergency, medical or personal)
    Conduct Cabin Crew performance assessments ensuring compliance to safety and service procedures, grooming standards and company policies
    Provide immediate feedback on performance follow up and tracking
    Any other duties assigned by Manager, In-Flight Services
    Responsible for catering issues, concerns and implementation of new initiatives


    Passenger/Customer Service:
    Providing service excellence to internal and/or external customers (passengers).

    Results Focus:
    Focusing efforts on achieving high quality results consistent with the organization's standards.
    Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

    2-5 years of leadership experience in an elevated role (an important asset)
    ~ Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call
    ~ Sound knowledge of Microsoft Word / Excel / PowerPoint
    ~ Must have excellent safety and customer service knowledge
    ~ Successfully complete the initial cabin crew training
    ~ Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D)
    ~ Toronto (Toronto Pearson International Airport - YYZ) #LI-Onsite

    Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.

    Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Visit or follow @porterairlines on Instagram, Facebook and Twitter.
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