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    Clerical Assistant Clinics Therapeutic Endoscopy - Toronto, Canada - St Michael's hospital

    St Michael's hospital
    St Michael's hospital Toronto, Canada

    4 weeks ago

    Default job background
    Full time
    Description

    Clerical Assistant Clinics Therapeutic Endoscopy (Job ID: 3944)

    RESPONSIBILITIES:

    Reporting directly to the Clinical Leader/Manager, the Clerical Assistant is an intregral member of the Endoscopy Team and Gastroenterology and General Sugery and will be responsible for performing a broad range of administrative, secretarial, and support services for the both Units as a highly organized, self-motivated, results-oriented individual, you will be accountable to:

    • Provide reception for patients/families and staff members.
    • Meet and register patients for Endoscopic procedures.
    • Manage all incoming and outgoing telephone calls and faxes and operates a multi-line telephone. Triage calls as appropriate to team members in a timely manners
    • Register and pre-register all patients in the computer system
    • Assemble and prepare patient's charts and ensuring strict confidentiality of patient records.
    • Participate in quality improvement projects.
    • Submits post case data meeting coding requirements.
    • Act as a resource to other team members, providing assistance, orientation and collaboration to minimize/eliminate problems and duplication of tasks.
    • Attend and participate in staff meetings, when required.
    • Collaborate with centralized departments to obtain patient services e.g. housekeeping, volunteer services, translation services, telecommunications, engineering, etc.
    • Responsible for other duties as required.
    • Works with and assists all members of the endoscopy team

    QUALIFICATIONS:

    • Graduate of a recognized Office Administration Program or equivalent experience.
    • Must have Medical Terminology Certificate.
    • Previous clerical experience in the health care setting.
    • Demonstrated computer knowledge with proven aptitude in Word, Excel, Access, Groupwise, Hospital Registration System, Clinical Database with a willingness to continually upgrade skills as required.
    • Previous experience with procedural booking systems an asset.
    • Excellent communication skills, both verbal and written to communicate with patients, families and team members and exercise good judgement in a pleasant, effective, tactful manner.
    • Excellent time management and organization skills to work with a high volume of patients and competing priorities.
    • Excellent customer service skills with proven success working as part of a team.
    • Demonstrated commitment to and understanding of the policies, procedures and mission and values of St. Michael's Hospital.
    • Excellent attendance record.

    Shifts are subject to change based on departmental needs.

    As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Unity Health Toronto¿s COVID-19 Vaccination Policy. Please note, proof of vaccination must be QR Code format.

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