Jobs
>
Montréal

    Customer Program Manager - Montreal, Canada - Cisco

    Cisco
    Cisco Montreal, Canada

    Found in: Talent CA C2 - 23 hours ago

    Default job background
    Description

    What You'll Do

    The program manager plans and oversees support and service activities for Cisco products adoption and services for a designated client or group of clients. The CPM also ensures quality service and operational performance within program and delivery standards. Develops client relationships and understanding of client business and product installations to identify service needs, plan service delivery, and drive proactive service and support mechanisms to reduce client downtime and support costs. Acts as a single point of client contact to coordinate the resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate the value of support offering to clients and identify opportunities for services business expansion.

    R esponsibilities include,

  • Leading programs comprising multiple projects, ensuring dependencies are managed, and the overall program delivers value to the customer.
  • Providing vision, strategy, governance, and aligning business objectives.
  • Tracking program metrics, managing financials, and ensuring profitability.
  • Providing leadership and holding teams accountable for delivering programs on time, within budget, and with high quality.
  • Conducting program-level planning, resource management, stakeholder engagement, and overseeing interdependent projects.
  • Acting as a mentor and escalation point for project managers.
  • Identifying opportunities for additional business, contributing to presales evaluation, requirements gathering, and renewals.
  • Identifying risks and developing risk response strategies at the program level.
  • Leading the execution of contract change management processes.
  • Managing partner and subcontractor delivery and commercial aspects.
  • Contributing to the wider program manager community by sharing lessons learned and best practices.

    • Delivery Leadership:

    High-impact, cross-functional leader accountable for the successful delivery of a complex portfolio of contracted professional services. Understands customers' business priorities and demonstrates mastery to align and scale delivery resources to realize customer business outcomes.

    Demonstrates a broad business knowledge of Cisco product, services and technology in addition to a mastery of engagement delivery frameworks, protocols, industry and Cisco methods/tools for organizing, structuring and executing service delivery.

    Provides advice and insight to customer and internal teams on portfolio delivery expansion and potential renewal/upsell/cross-sell opportunities as input to overall account strategy.

    Evaluates AS quotes, LOEs, service design, margin, and other deal terms to ensure a proposed engagement can be delivered successfully within the contract boundaries. Responsible for forecasting AS revenue roll-up and managing project financials and P&L profitability.

    Provide leadership and hold the customer and program team accountable for delivering programs on time, within budget, and with high quality while achieving a high customer satisfaction score (CSAT).

    Superior ability to influence, manage, and lead matrix teams. Identify required services/deliverables to drive successful implementation.

    Performance Measurements

    Customer satisfaction/Customer experience, Project Profitability, As Sold vs As Delivered Margin. Driving efficiencies by leveraging automation and resource scalability (low-cost centers). Accuracy around Engagements Pipeline Visibility, Revenue, and Resources Forecasting.

    Delivery Execution:

    Own customer delivery, efficiency, and quality - Manage risks, issues, escalations and fine tune execution. Assesses performance of portfolio of projects, anticipates potential problems and develops/executes a get-well plan to bring them back on track.

    Establish effective governance and communications structures for each program/account that drive consistent delivery excellence and outcomes for Cisco and our customers.

    Resolves delivery issues through problem triage, remediation planning, and internal and customer comms. Evangelizes delivery efficiency and use of automation to eliminate human error.

    Own demand and capacity management to ensure successful customer delivery. Supports customer escalation in their operational cycle for high priority/impact incidents.

    Who you are.

    Strong collaboration and communication skills and strong cross-functional leader. Builds and nurtures strong client relationships with key stakeholders and manages client expectations to enable realization of customer outcomes from the execution of contracted services. Diplomatic, confident, and effective communication and negotiation skills to resolve/prevent over/under delivery in a manner that ensures stakeholder delight.

    Minimum Qualifications.

  • BS in business or technical discipline with 5+ years of project management experience in complex projects.
  • 3-5 years of either program management or service delivery experience supporting complex programs or portfolio.
  • Proficiency in Agile project management methodologies and experience with JIRA.
  • Strong verbal and written communication skills.
  • Team orientation - working through complex leadership structures to successfully apply Project Management discipline to accomplish the work.
  • PMP (Project Management Professional) certification.
  • Fluency in Canadian French Language is a must in this role.

    • Desired qualification (in addition to minimum qualification):

  • 8-10 years of either program management or service delivery experience.
  • PMI-ACP (PMI Agile Certified Practitioner) certification.
  • MS in a business or technical discipline.
  • Workflow automation (MS SharePoint or otherwise).
  • Ability to leverage project management tools productively.
  • Experience deploying/managing/optimizing large complex infrastructure projects.
  • Security Clearance
  • Autodesk

    Technical Program Manager

    Found in: Talent CA C2 - 4 days ago

    Autodesk Montreal, Canada Full time

    Position Overview · Autodesk's Entertainment & Media Solutions (EMS) team is on a mission to enable anyone, anywhere, to create incredible digital entertainment. Our tools empower studios and artists worldwide to bring to life the captivating creatures, immersive worlds, and com ...

  • TV2 Consulting

    Program Manager

    Found in: Talent CA 2A C2 - 1 day ago

    TV2 Consulting Montreal, Canada

    Work onsite in Montreal up to 5 days a week collaborating with the team · Create plans for the implementation and deployment as per the release schedule · Good working experience in an upper-management role, preferably in program management · Exceptional skills in leadership, ti ...

  • Groupe SII

    Program Manager

    Found in: Talent CA C2 - 3 days ago

    Groupe SII Montreal, Canada CDI

    Partenaire technologique des grandes entreprises depuis 9, le Groupe SII est au cœur de l'économie de l'innovation avec collaborateurs, une présence internationale dans pays, et un chiffre d'affaires supérieur à millions de dollars canadiens. SII Canada, installée à Montréal et T ...

  • CAE

    Program Manager

    Found in: Talent CA C2 - 4 days ago

    CAE Montreal, Canada Full time

    Description · Reporting to the Director, Product Delivery and Customer Services - APAC - Civil Aviation, the Program Manager will be responsible and accountable for the delivery of all training products and aftermarket services to a portfolio of customers in the Asia-Pacific reg ...

  • CAE Inc

    Program Manager

    Found in: Talent CA C2 - 1 day ago

    CAE Inc Montreal, Canada Full time

    Role and Responsibilities · Job Description · Reporting to the Director, Product Delivery and Customer Services - APAC - Civil Aviation, the Program Manager will be responsible and accountable for the delivery of all training products and aftermarket services to a portfolio of c ...

  • Zebra Technologies

    Program Manager, II

    Found in: Jooble CA O C2 - 10 hours ago

    Zebra Technologies Dorval, QC, Canada

    Remote Work: Hybrid · Overview: · At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. · We are a community of changemakers, innovators and doers who come together to deliver a pe ...

  • CAMP Systems International, Inc.

    Associate Program Manager

    Found in: Appcast CA C2 A - 2 days ago

    CAMP Systems International, Inc. Montreal, Canada

    Overview · CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufac ...

  • Coveo Solutions inc.

    KM Program Manager

    Found in: Adzuna CA C2 - 14 hours ago

    Coveo Solutions inc. Montreal, Canada

    Do you believe a positive experience can significantly impact people's appreciation of specific companies, services, or products? As customers, are we not delighted each time we have a pleasant experience interacting with a customer service department? · At Coveo, our Global Ser ...

  • Zebra

    Program Manager, II

    Found in: Talent CA C2 - 4 days ago

    Zebra Dorval, Canada

    Remote Work: Hybrid · Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. · We are a community of changemakers, innovators and doers who come together to deliver a pe ...

  • Raytheon Technologies

    Stage - Automne - Analyst gestion de programme /Internship - Fall - Program Management Analyst

    Found in: Talent CA C2 - 3 days ago

    Raytheon Technologies Longueuil, Canada Full time

    Unspecified · Qui sommes-nous ? · Chez Pratt & Whitney, nous croyons que le vol motorisé a transformé et continuera de transformer le monde. C'est pourquoi nous travaillons avec le cœur d'un explorateur et le cran d'un perfectionniste pour concevoir, construire et entretenir le ...

  • RTX Corporation

    Stage - Automne - Analyst gestion de programme /Internship - Fall - Program Management Analyst

    Found in: beBee S2 CA - 3 days ago

    RTX Corporation Longueuil, Canada Paid Work

    Date Posted: · Country: · Canada · Location: · LOC Boul Marie Victorin,Longueuil,Quebec,J4G 1A1,Canada · Position Role Type: · Unspecified · Qui sommes-nous ? · Chez Pratt & Whitney, nous croyons que le vol motorisé a transformé et continuera de transformer le monde. C'est pourqu ...

  • Raytheon Technologies

    Stage - Automne 2024 - Gestion des programmes / Internship - Fall 2024 - Operations Program Management

    Found in: Talent CA C2 - 3 days ago

    Raytheon Technologies Longueuil, Canada Full time

    Unspecified · Qui sommes-nous ? · Chez Pratt & Whitney, nous croyons que le vol motorisé a transformé et continuera de transformer le monde. C'est pourquoi nous travaillons avec le cœur d'un explorateur et le cran d'un perfectionniste pour concevoir, construire et entretenir le ...

  • Canadian National Railway

    Expert Program/Project Management

    Found in: Indeed CA C2 - 2 days ago

    Canadian National Railway Montréal, QC, Canada

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automa ...

  • CN

    Expert Program/Project Management

    Found in: Talent CA C2 - 23 hours ago

    CN Montreal, Canada

    Job Summary As an Expert Program/Project manager, you will be responsible for the coordination and delivery of projects within the Finance Portfolio. You will oversee all aspects of program/project. You will set deadlines, assign responsibilities, ensures accurate allocation of ...

  • Transat

    Finance Manager, Loyalty Program

    Found in: Talent CA C2 - 1 day ago

    Transat Montreal, Canada Full time

    Company Description · Be part of the journey · Our mission is to be the preferred airline of our customers and our team. · Open-mindedness, care for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming ...

  • CN

    Expert Program/Project Management

    Found in: Talent CA C2 - 23 hours ago

    CN Montreal, Canada

    Job Summary The project manager will possess the authority to manage end-to-end planning and delivery of multiple parallel projects within the Customer Solutions & Innovation team. Oversees all aspects of projects, sets deadlines, assigns responsibilities, and monitors and summa ...

  • CN Rail

    Expert Program/Project Management

    Found in: beBee S2 CA - 1 day ago

    CN Rail Montreal, Canada OTHER

    At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automa ...

  • CN

    Expert Program and Project Management

    Found in: beBee S2 CA - 2 weeks ago

    CN Montreal, Canada Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automa ...

  • HSO

    Talent Program Manager H/F

    Found in: Jooble CA O C2 - 2 days ago

    HSO Montréal, QC, Canada

    OtherOttawa,ONToronto,ONMontreal,QCPossibility of remote work,Canada · Terms : Various future full-time, part-time or temporary opportunities Starting Salary: Health Standards Organization (HSO) is searching for exceptional Program Managers who share our passion for achieving qu ...

  • LaSalle College

    project manager – program life cycle

    Found in: Talent CA C2 - 1 day ago

    LaSalle College Montreal, Canada

    LCI Education also provides solutions to workforce challenges with adaptive digital learning options and much more. LCI Education harmonizes its programs from one country to the next, promoting greater flexibility and life-ready learning experiences, better control over the quali ...