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    Support Engineer, Cloud - Toronto, Canada - Sun Life

    Sun Life
    Sun Life Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    :

    What will you do?

  • Maintain and support end-to-end applications for the AWS Data & Analytics platform
  • Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA
  • Ensure compliance with incident, problem and change management policies and processes
  • Provide technical documentation that includes design and operational support documentation
  • Work collaboratively with Project Teams, Operation teams and vendors to schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes
  • Monitor, identify and implement operational improvements
  • Develop an understanding of the business applications supported as well as the business direction
  • Participate in rotational on-call operational support, including after hours support

    • What do you need to succeed?

  • Bachelor's degree in Computer Science and Engineering or equivalent experience
  • Minimum 2 years experience with Big Data solutions preferably using Amazon Web Services or equivalent Public Cloud.
  • Experience with AWS Glue, Lambda, Redshift, Sagemaker and Python/R
  • Experience using Hive, SQL, EMR and S3
  • Experience with DevOps tools
  • Experience with ETL Tools
  • Strong communication, problem solving, troubleshooting and organizational skills

    • Candidates must be eligible for Reliability Status Clearance, which requires that they have lived and worked in Canada for the past 5 consecutive years.

    What's in it for you?

  • Competitive salary and bonus structure influenced by market range data
  • Pension, stock and savings programs to help build and enhance your future financial security
  • An environment of continuous learning and improvement
  • Flexible hours and periodic work from home options
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