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Kitchener

    Manager, Privacy and Compliance - Waterloo, Canada - OTIP RAEO

    OTIP RAEO
    OTIP RAEO Waterloo, Canada

    2 days ago

    Default job background
    Full time
    Description

    Company Description

    Who We Are

    With every job, there's always the question of "why". Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us.

    At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

    Job Description

    What You'll Do:

    Reporting to the Director, Data Privacy, Risk and Compliance, you'll be responsible for managing OGC's privacy operations by leading the development and delivery of privacy training, providing subject matter expertise on complex privacy issues, conducting privacy risk assessments, developing, and implementing privacy protocols, managing privacy-related inquiries, and leading the investigation and resolution of privacy incidents.

    The core parts of your role will be to:

  • Develop and execute the strategic direction of OGC's privacy program, ensuring compliance with applicable data protection legislation and industry best practices.
  • Provide expert privacy advice and recommendations to all levels of leadership and business, ensuring compliance with privacy standards, policy, and legislation.
  • Develop and implement OGC's privacy training program and promote a culture of privacy through employee awareness of OGC privacy standards.
  • Leads the process for conducting privacy impact assessments (PIA) for technology applications and business projects, to ensure compliance with organizational policies, privacy legislation and contractual obligations.
  • Lead and is responsible for the investigation of privacy incidents, managing the incident response plan, mitigating risk, and recommending corrective actions to prevent recurrence through post-incident review.
  • Responsible for privacy risk reviews of third-party service providers.
  • Provide privacy subject matter expertise in complex projects and assignments, integrating privacy-by-design principles and establishing cross-functional, collaborative relationships with internal and external stakeholders.
  • Support the Director, Data Privacy, Risk and Compliance by identifying and escalating significant privacy issues and/or risks for prompt resolution.
  • Develop and maintain oversight mechanisms and/or audits to monitor and verify compliance with privacy protocols and related legal and regulatory obligations.
  • Develop and enhance privacy management program metrics, monitoring activities and trends and continuously contribute to improving information and privacy practices.
  • Collaborate with the Technology and Information Security Teams to develop and improve data security standards and governance on emerging technologies.
  • Collaborate with and support operational risk management to mitigate organizational risks and improve business resiliency.
  • Leads the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, motivation, and support to help employees meet objectives and quality requirements, reviewing progress, and offering feedback as required.

    • Qualifications

    Let's Talk About You:

    This is the unique blend of skills and experience we would love to see in an ideal candidate:

  • Minimum 3-5 years' experience as a privacy manager, or in a senior privacy lead role, preferably within an insurance or financial services organization.
  • In depth knowledge and practical application of federal and provincial privacy legislation. A CIPP/C designation is preferred and/or willingness to attain.
  • Excellent verbal and written communication skills with the ability to communicate technical and legal information effectively and clearly to all levels of the organization and leadership forums.
  • Excellent analytical and problem-solving skills.
  • Demonstrated ability to collaborate effectively with all levels of internal and external stakeholders to achieve privacy compliance requirements.
  • Excellent time management and organizational skills to manage multiple accountabilities and priorities.
  • Innovative and a self-starter with good research, analysis and report writing abilities meeting quality standards and deadlines and able to develop and implement new policies and practices.
  • Proficiency in MS Office applications and Power BI.
  • A university degree or college diploma in business or a related field.
  • A CRM designation is considered an asset.
  • The ability to communicate in French (verbal and written) is considered an asset.

    • We also consider your potential. If you know you have what it takes to do the job, but your experience doesn't exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

    Additional Information

    Some of the Perks We Offer:

    We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you'll love working here:

  • Rewarding salary and bonuses that truly value your dedication
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
  • Defined benefit pension plan for a financially confident retirement
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development
  • Flexible work-from-home and hybrid options
  • Unlock your potential with opportunities for advancement

    • Let's work together If you are interested in this opportunity, please apply online.

    OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, reasonable accommodation will be provided in all parts of the hiring process as required. Please contact Human Resources at to request an accommodation.

    As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

    We are an equal opportunity employer and encourage applications from all qualified individuals.

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