Best professionals offering customer service associate services in Edmonton

Customer Service Associate in Edmonton, Alberta

Job Description

A customer service associate is a professional responsible for providing support and assistance to customers in a timely and efficient manner.

They handle customer inquiries, resolve issues, and provide solutions to customer problems.

Customer service associates work in various industries, including retail, hospitality, and finance.

They are often the first point of contact for customers and play a critical role in building customer relationships and loyalty.

Requirements

To become a customer service associate, you typically need a high school diploma or equivalent.

Many employers require customer service associates to have excellent communication and interpersonal skills.

They must be able to work in a fast-paced environment, handle multiple customer interactions simultaneously, and remain calm under pressure.

Customer service associates often work in call centers, retail stores, or other customer-facing environments.

Accreditation and Certification

While not always required, many customer service associates choose to obtain certifications in customer service or related fields.

These certifications can demonstrate a commitment to excellence in customer service and enhance job prospects.

Choosing the Best Service Provider

When choosing a customer service associate, consider their experience, communication skills, and ability to resolve issues.

Look for providers who are knowledgeable about your industry and can offer tailored solutions to your customer service needs.

Ask questions such as:

• What experience do you have in customer service?
• How would you handle a difficult customer?
• Can you provide examples of successful customer service experiences?

References

For more information about customer service, consider the following resources:

Canadian Customer Service Institute

International Customer Service Institute

Prices

The prices for customer service associates vary depending on the location and industry.

On average, customer service associates in Edmonton, Alberta, can expect to earn between $25 and $35 per hour.

Here are some average prices for customer service associates in other cities in Canada:

Toronto, Ontario: $30-$40 per hour

Montreal, Quebec: $25-$35 per hour

Vancouver, British Columbia: $28-$38 per hour

When requesting a quote for customer service, consider the following factors:

The number of hours required

The level of expertise needed

The location and industry

By considering these factors and asking the right questions, you can find a customer service associate who meets your needs and provides excellent service at a fair price.

Fees for Customer Service freelancers

The average daily fee for experienced freelancers is $150.

The fee varies depending on the city in which the freelancer is located. For instance, the average daily fee for a customer service freelancer in Edmonton, Alberta, is $120, while in Toronto, Ontario, is $180, or in Vancouver, British Columbia, is $160.