IT Service Desk Technician, Level II - Vaughan, Canada - Plan Group

Plan Group Vaughan, Canada

2 weeks ago

Full time

Description

As an IT Service Desk Technician, Level II personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition,?technicians?should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

The ideal candidate enjoys tackling changing demands and priorities, troubleshooting an array of hardware and software related issues, as well as learning new technologies on a regular basis.

Job Duties and Responsibilities

Level II desktop support technician for the desktop operation and escalation team.
Provide direct support to all executives
Responsible for managing senior escalations, deep dive analysis of branch environment, white glove service, onsite support, project activities, and technical solution deployments.
Effectively examine issues, identify solutions, and suggest preventative maintenance actions
Assist in implementing technology-based business solutions, as well as researching industry's best practices
Provide support via in person, phone, email, and through our ticketing system Oasis
Respond to and resolve IT ServiceDesk tickets with team's SLA
Maintain close contact and open communications with end users until an issue has been resolved
Escalate complex issues to Tier 3 and Management appropriately according to our Escalation matrix
Conduct technical support in line with IT documented procedures
Provide managers with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems
Use Teams chat and email channels to inform team of critical issues and information which will help improve team's performance
Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work
Maintain good working relationships with all cooperative workers.
Treat co-workers and members with respect and courtesy Qualifications and Requirements:
5+ years of level II Desktop, and Network support in Windows 10 environment
3+ years of advanced technical knowledge and business insight, handle escalations and specialized services.
Onsite and remote technical support and troubleshooting for all employees and teams across Canada
Experience of providing technical training to peers and other departments.
Completing a university degree in Computer Engineering, Network Engineering, Computer Science or a related field preferred
Strong communication, organization, and time management skills, as well as a willingness to learn and strong work ethic
Good oral & written communication skills. Must be able to explain difficult abstract concepts verbally and in writing
Participate in the on-call rotation as agreed by the Level II Support team. When on call, be prepared to always address technical issues
Any of the following certs (Cisco CCNA, MCP/MCSA/MCSE/A+/ITIL) This is not meant to be an exhaustive list of duties and responsibilities. Position may require additional tasks, duties or projects as assigned.

Entry Level Technician

2 weeks ago

Berks Machine Tools North York, Canada

Hi LOOKING FOR A NEW CAREER - Training Available · Training available · Starting wage: $18.00 · Hours: · Specify hours and days available. · Morning Shift 7:00AM to 3:30PM · Afternoon Shift 1:30PM to 11:00PM. · We require someone who possess the following; · 1. Mechanically incli ...
Meter Service Technician, Level 1

2 weeks ago

Provident Energy Management Inc. Vaughan, Canada

**ROLE**: · The Meter Service Technician is responsible for a wide variety of duties, including but not limited to, the inspection, maintenance, repair and replacement of all metering systems for the Company. The Meter Service Technician is also responsible for performing schedul ...
Meter Commissioning Technician, Level 1

2 weeks ago

Provident Energy Management Inc. Vaughan, Canada

**ROLE**: · The Meter Commissioning Technician is responsible for a wide variety of duties, including but not limited to, the inspection, commissioning, and communications troubleshooting of all metering systems for the Company. The Metering Technician is also responsible for per ...
IT - IT Service Desk Technician Level 2

2 weeks ago

State Window Corporation Vaughan, Canada

IT Service Desk Technician (Level 2) is responsible for reporting to the IT Director on all computer, technical and data related matters. Duties and responsibilities include but are not limited to the following: · Education · - Bachelor's Degree or Diploma in Information Technolo ...
IT Service Desk Technician, Level Ii

2 weeks ago

Plan Group Vaughan, Canada

**Job Duties and Responsibilities** · - Level II desktop support technician for the desktop operation and escalation team. · - Provide direct support to all executives · - Responsible for managing senior escalations, deep dive analysis of branch environment, white glove service, ...
Entry Level Planning Technician/administrator

3 weeks ago

Armstrong Planning & Project Management Vaughan, Canada

Vaughan, Ontario · Start - immediate · **Primary Duties**: · - Priority is to complete figures, maps etc. in support of project deliverables including · reports, letters, memorandums and presentations using autoCAD, powerpoint and · adobe acrobat etc.; · - Provide administration ...
Level 2 Apprentice Technician

2 weeks ago

AWIN - Audi York York, Canada

Audi York is looking for Level 2 Apprentices to join our amazing team · **Job Purpose** · The Apprentice Technician works on routine maintenance jobs and repairs vehicles under the supervision of a Licensed Technician.**Responsibilities** · - Perform services based on general mai ...
Level 1 IT Technician

1 day ago

Krcmar Surveyors Ltd. Thornhill, Canada

We are looking for a **reliable**, level 1 IT Technician for a contract position to support our thriving group of companies. This position is required onsite in our Thornhill, ON office to support our employees (onsite and remote). Occasional travel is required to branches within ...
Meter Commissioning Technician, Level 1

3 days ago

Provident Energy Management Inc Vaughan, Canada

Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients' energy savings and sustainability obje ...
Meter Service Technician, Level 1

3 days ago

Provident Energy Management Inc. Vaughan, Canada

Provident Energy Management Inc. is a leading Energy Services Company (ESCO) in the Greater Toronto Area that specializes in the multi-residential market, with an emphasis on high rise condominiums. Since 1985, we have supported our clients' energy savings and sustainability obje ...
Network Iot Technician All Levels

3 weeks ago

COMNET NETWORKS AND SECURITY INC. Richmond Hill, Canada

We ask all applicants to clearly identify related / relevant experience pertaining to the qualifications listed below. · **Education & Professional / Technical Knowledge**: · - Minimum of 2 years of network cabling experience · - Experience working with various types of cables an ...
Quality Control Technician, Level I

1 week ago

INNOCON INC Richmond Hill, Canada

**Objective**: · To ensure that Innocon products are in compliance with all specifications required. Assists with the implementation of best practices and techniques, in regards to quality and mix design optimization. The position assists all levels of the operation in establishi ...
Technician Level 1

3 weeks ago

Morgan Solar Inc. Toronto, Canada

**About the Position** · **Requirements**: · Education: Relevant College degree · Relevant Experience: 0-2 Yrs (incl. co-op) · Available Openings: 1 position · **Required Knowledge & Skills** · - Canadian technical College degree or experience in parts assembly is strongly prefer ...
Level 3 Apprentice Technician

3 weeks ago

AWIN - Volkswagen Downtown Toronto, Canada

We are presently seeking to hire · **Third Level** · **Apprentice** · **Technician** to join our fantastic team at Volkswagen DT · **Job Purpose** · The Apprentice Technician works on routine maintenance jobs and repairs vehicles under the supervision of a Licensed Technician. · ...
Entry Level Horticulture Technician

2 weeks ago

Ontario Oasis Toronto, Canada

Position Title: Entry Level Horticulture Technician · Organisation: Ontario Oasis · Location: Toronto, Ontario · Hours: Part time / Flexible · Wage: $16.75- $22.89 / hour · Ontario Oasis is hiring a part time entry level horticulture technician to work in Toronto, Ontario. We are ...
Entry Level IT Field Technician

3 weeks ago

OR Computer Solutions Inc. Markham, Canada

**Position: Entry Level Field Technician** · **Access to Company Car** · The Field Technician is responsible for the on site installation, maintenance, troubleshooting, and repair of electronic equipment. The technician will work with the Service Manager to ensure that the equipm ...
Level 3 Apprentice Technician

1 day ago

AWIN - Audi Downtown Toronto, Canada

Audi York is looking for Level 3 Apprentices to join our amazing team · **Job Purpose** · The Apprentice Technician works on routine maintenance jobs and repairs vehicles under the supervision of a Licensed Technician.**Responsibilities** · - Perform services based on general mai ...
Level 2 Apprentice Technician

5 days ago

AWIN- Audi Downtown Toronto, Canada

Audi Downtown is looking for Level 2 Apprentices to join our amazing team · **Job Purpose** · The Apprentice Technician works on routine maintenance jobs and repairs vehicles under the supervision of a Licensed Technician.**Responsibilities** · - Perform services based on general ...
Biorepository Technician Level 1

2 weeks ago

CooperSurgical Mississauga, Canada

ExternalDescriptionStr · Reporting to the Facilities & Operations Manager, the Biorepository Technician Level I is responsible for the daily activities of the biorepository to ensure sample handling, sample storage and transport of products are completed in a compliant and cost-e ...
3rd Level Apprentice Technician

2 weeks ago

Dixie Mitsubishi Mississauga, Canada

**WANT TO WORK for one of Canada's Best Managed Companies?** · Dilawri Group is now actively searching for a **3rd Year **Apprentice Technician **to join the team at **Dixie Mitsubishi.** · **ABOUT US** · Dilawri Group of Companies represents 77 dealerships nationwide with 20 dea ...