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    IP Core Technical Support Specialist - Toronto, ON, Canada - Vidéotron

    Vidéotron
    Vidéotron Toronto, ON, Canada

    4 weeks ago

    Default job background
    Description

    At , we're proud to be leaders in a movement that brings affordable wireless services to Canadians - we're always on the lookout for go-getters that are committed to disrupt the status quo.


    IP/MPLS Core Network Technical Support Specialist job to ensure service and network availability, monitor and maintain healthy network, change procedure review and execution to ensure smooth network configuration modification, modernization, and version upgrade.

    Responsible for network infrastructure management, including monitoring, configuration, and maintenance to ensure service level.
    Monitoring and resolving alerts and trouble tickets to deliver an exceptional customer experience service.

    Enhance the reliability of the network through proactive performance, operational data analysis and the adoption of service improvement suggestions.

    IP/MPLS core network configuration modification/change execution.
    End to end service impact analysis before and after any modification/change.
    End to end node performance analysis before and after any modification/change.
    Co-ordinate with IP design, change management and NoC before and after any modification and change.
    Co-ordinate with nodes vendor for troubleshooting, standby support and RMA.
    Handle and resolution of stakeholder generated or NoC generated INC ticket withing SLA.
    Support the implementation of new equipment, ATP and UAT.
    Help to develop and refine best practice, defines documents, and enforces system standards.
    Conduct LAB tests to check viability of proposed engineering solutions.
    Responsible for schedule 24x7 and on demand ON call support.
    Responsible for schedule and on demand MW change support.
    Maintain technical documentations to align with changes and updates.
    Provide technical support to business and development team.
    Minimum of 8 to 10 years of relevant technical hands-on working experience on IP/MPLS network.
    Must have routing and switching working experience (Very Important).
    Must have working experience on Firewall principles and policies (Very Important).

    Must have knowledge on VRRF, HSRP, IPSEC, STP, RSTP, BGP, IS-IS, OSPF protocols, VRF, DHCP/DNS, SNMP, VPN and data carrying techniques (MPLS).

    Hands-on experience on Cisco router/switch/EPNM, Juniper SRX/QFX/Space, PaloAlto/Panorama, F5 BIGIP Load Balancer, Gigamon and Oracle products.
    Hands-on experience with monitoring, network diagnostic and network analytics tools.
    Knowledge on 3G, 4G, LTE, VoWIFI, VoLTE, IMS network nodes and call flow is preferred.
    Knowledge & experience of Linux system management.
    Knowledge & experience of cloud-based infrastructure deployment and maintenance.
    Must have excellent network troubleshooting, problem solving and root cause analysis skills.
    Ability to provide in-depth analysis of network traffic, and path for redundancy.
    Good understanding of operational support systems.
    Should have excellent documentation, presentation, and technical writing skill.
    Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).
    Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
    Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
    Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
    Check out our for an overview of the projects to which you could contribute


    We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong.

    We're eager to discover all the qualities that make you unique


    If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.

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