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    Lead, Enterprise Applications Support - Toronto, Canada - OMERS

    OMERS
    OMERS Toronto, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Why join us?

    Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story.

    At OMERS we put our people first and are proud to embrace the diversity of thought and leadership that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live with an ever-constant eye to the global investment markets.

    We are seeking a highly motivated, innovative and technology enthusiast to join our Enterprise Applications Support team. Reporting to the Manager, Enterprise Applications support, the selected candidate will be responsible forproviding solutions to corporate applications, you will play a vital role in helping the business leverage technology to solve their day to day challenges. The ideal candidate must have had demonstratable experience managing Applications and should possess a curious mind, willing to explore and try out new technology tools and platforms.

    Roles and Responsibilities

  • Deliver resolution of reported issueswith Portfolio IT Applications in a timely and customer centric manner
  • LeverageProactive monitoring tool to monitor Application Health & develop dashboards providing insights into overall Application behavior and performance.
  • Lead the Proactive Monitoring service for Enterprise-wideApplications.
  • Lead Implementation, testing and integration of new applications.
  • Undertake regular reviews of Application Landscape and propose recommendations on future state.
  • Perform routine system backups and upgrades.
  • Maintain documentation of applications alongside their dependencies
  • Investigate and diagnose system faults and errors.
  • Installing system updates and performing data backups
  • Running regular maintenance checks
  • Provide instructions and training to staff when necessary.
  • Monitor, record and respond to requests for support.
  • Resolve technical issues within defined SLA.
  • Analyze error trends aimed at reducing or minimizing down time.
  • Identify organizational need for new applications.
  • Support Enterprise Architects with technical specification for solutions as need arises.
  • Communicate messages regarding systems issues to users promptly.
  • Liaise with software suppliers to fulfil the requirements of the organization.
  • Schedule and run regular tests to enhance the current systems and applications.
  • Identify and develop functionality changes.

    • Qualifications

  • At least 2 – 3 years' Technical Experience with Data Dog Monitoring Solution
  • Minimum of 3 Years experience supporting Low Code No Code Solutions
  • Demonstrable understanding of Server-Side Programming Languages
  • Minimum 5 Years experience working with relational databases (SQL Server 2016 & Above)
  • Intermediate experience with Structured Query Language (SQL)
  • Intermediate Application software Trouble Shooting Skills
  • Extensive and demonstrable experience with supporting Client and Server-Side Applications
  • Background in IT Operational Role
  • Knowledge of Windows Operating Systems, Databases and SQL

    • Nice to Have's

  • Excellent Communication and Presentation Skills
  • Analytical Thinking
  • Ability to interact with Customers and proffer solutions to problems in a well-articulated manner.
  • Basic Experience with Continuous Improvement process
  • Knowledge of ITIL
  • Experience with File Transfer Solution, Imaging Solution

    • We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 3 days per week.

    Our story:

    Founded in 1962, OMERS is one of Canada's largest defined benefit pension plans, with $128.6 CAD billion in net assets as of December 31, 2023. OMERS is a jointly-sponsored pension plan, with more than 1,000 participating employers ranging from large cities to local agencies, and over half a million active, deferred and retired members. OMERS members include union and non-union employees of municipalities, school boards, local boards, transit systems, electrical utilities, emergency services and children's aid societies across Ontario. Contributions to the Plan are funded equally by members and employers. OMERS teams work in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe – serving members and employers and originating and managing a diversified portfolio of high-quality investments in public markets, private equity, infrastructure and real estate.

    OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

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